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For information and tips on choosing a new password or passphrase, see the Password Rules and Tips at Virginia Tech page.


Contents


Change VT Username (PID) Passphrase

  1. Go to the VT Account Manager page.

  2. Click the My Accounts link.

  3. If prompted, type your credentials.

    1. In the Username text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
      (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

    2. In the Password text box, type your VT Username passphrase.
      (If you forgot your passphrase, follow the instructions at Reset VT Username (PID) Passphrase.)

    3. Click the Login button.

      Image of the Login service prompt for username and password.

    4. Follow the on-screen instructions to either:

  4. To the right of your name, click the Advanced link.

  5. You can either change your VT Username passphrase, only, or you can change your VT Username passphrase and your Hokies ID password to the same thing at the same time.
    (If you change your Hokies ID password at the same time, it could take up to 24 hours for the Hokies ID password to sync.)

    • To change only your VT Username passphrase without changing your Hokies ID password:

      1. Click the Create passphrase for Login services only button.

      2. In the Current passphrase text box, type your current VT Username (PID) passphrase.

      3. Click the Proceed button.

      4. After carefully reading the agreement, click the I will comply button.

      5. In the Passphrase text box, type a new passphrase.

        For requirements and tips on creating a passphrase, see the Changes to Password Requirements page.

      6. In the Passphrase again text box, re-type the new passphrase.

      7. Click the Set passphrase for Login services button.

    • To change both your VT Username passphrase and your Hokies ID password to the same thing, at the same time:

      1. Click the Create one passphrase button.

      2. In the Current passphrase text box, type your current VT Username (PID) passphrase.

      3. Click the Proceed button.

      4. After carefully reading the agreement, click the I will comply button.

      5. In the Passphrase text box, type a new passphrase.

        For requirements and tips on creating a passphrase, see the Changes to Password Requirements page.

      6. In the Passphrase again text box, re-type the new passphrase.

      7. Click the Set one passphrase button.

      8. Your VT Username passphrase is now set. Your Hokies ID password should be set within a few seconds, but it could take up to 24 hours for the systems to sync.

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Reset VT Username (PID) Passphrase

  1. Go to the http://onecampus.vt.edu Web page.

  2. Near the top-right corner of the page, click the Sign In link.

  3. From the drop-down that appears, click the Sign In button.

  4. You will see the Login screen prompting for username and password. Under the Passphrase text box, in the sentence "I forgot my username or password." click the I forgot link.

  5. Select the I forgot my password radio button.

  6. In the User name: text box, type your VT Username (PID) which is the first part of your @vt.edu email address.

    (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

  7. Click the Reset Passphrase button.

  8. In the Virginia Tech ID text box, type your numeric, 9-digit ID number.
    If you do not know your 9-digit ID number, you may enter just the last four digits of your Social Security Number.

  9. Click the Continue button. The account recovery methods that you previously set up will appear.

  10. To the right of the method you want to use (Voice, SMS, Google Account, Yahoo Account, etc.), click the button.



  11. Follow the on-screen instructions to verify your account.

  12. When prompted, in the New passphrase text box, type a new passphrase.

    For requirements and tips on creating a passphrase, see the Changes to Password Requirements page.

  13. In the New passphrase again text box, re-type the same passphrase.

  14. Click the Reset Passphrase button.

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Change or Reset Hokies Password via Account Manager

  1. You must know your VT Username passphrase to complete this set of instructions.
    (If you do not know your VT Username passphrase, instead of these instructions, follow the instructions at Reset Hokies Password via ADadmin.)

  2. Important: Close Outlook, Mail for Mac, and all other desktop email clients connected to Exchange.

  3. Go to the VT Account Manager page.

  4. Click the My Accounts link.

  5. If prompted, type your credentials.

    1. In the Username text box, type your VT Username, which is the first part of your @vt.edu email address.
      (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

    2. In the Password text box, type your VT Username passphrase.
      (If you forgot your passphrase, follow the instructions at Reset Hokies Password via ADadmin.)

    3. Click the Login button.

      Image of the Login service prompt for username and password.

    4. Follow the on-screen instructions to either:

  6. To the right of your name, click the Advanced link.

  7. Click the Create passphrase for Hokies services only button.

  8. In the New Password: text box, type a new passphrase.
    (For requirements and tips on creating a passphrase, see the Changes to Password Requirements page.)

  9. In the Confirm Password: text box, re-type the new passphrase.

  10. Click the Reset Password button.

  11. Immediately update all desktop email clients and all mobile devices that connect to Exchange with your new password. This is to prevent your account from getting locked. Be sure to update your email clients one at a time, because starting all of them at once may cause you to be locked out.

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Change Hokies ID Password via ADadmin

  1. Important: Close Outlook, Mail for Mac, and all other desktop email clients connected to Exchange.

  2. In Firefox or Internet Explorer, go to the ADadmin Web site.

  3. If prompted, log on with your Hokies ID (which is the same as your VT Username) and Hokies ID (Exchange) password.
    (If you have forgotten your password, follow the instructions at Reset Hokies ID Password.)

  4. If you have previously enrolled in 2-factor authentication, follow the on-screen instructions to complete authentication with your second factor.
    (For more information and instructions on 2-factor, see the University 2-Factor Authentication Web site.)

  5. In the left menu, click the Persons link.

    Click the Persons link.

  6. Under Persons, click the Change Password link.

    Click the Change Password link.

  7. In the Current Password: text box, type your current Hokies ID password.

  8. In the New password: text box, type a new password.

  9. In the Confirm password: text box, re-type the new password.

    Type a new password.

  10. Click the Change Password button.

    Click the Change Password button.

  11. Immediately update all desktop email clients and all mobile devices that connect to Exchange with your new password. This is to prevent your account from getting locked. Be sure to update your email clients one at a time, because starting all of them at once may cause you to be locked out.

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Reset Hokies ID Password via ADadmin

  1. Close Outlook, Mail for Mac, and all other desktop email clients.

  2. Contact 4Help by calling (540) 231-HELP (4357), and request to have your forgotten Hokies password reset. A customer support agent will assign you a temporary password.

  3. Use the temporary password you were given to log on to ADadmin in Firefox or Internet Explorer.

  4. Change the temporary password to a password of your choice.

  5. Update the password in each desktop email client and mobile device that connects to the Exchange server. Update one client or mobile device at a time; if you start multiple clients at once, you may be locked out of your account.

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View, Change, or Reset Network Password

A network password is used by Virginia Tech faculty, staff, and students to connect to the wireless (wifi) network eduroam and the Remote Access - VPN service.

  1. Go to the VT Account Manager page.

  2. Click the My Accounts link.

  3. Type your credentials.

    1. In the Username text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
      (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

    2. In the Password text box, type your VT Username passphrase.
      (If you forgot your passphrase, follow the instructions at Reset VT Username (PID) Passphrase.)

    3. Click the Login button.

      Image of the Login service prompt for username and password.

    4. Follow the on-screen instructions to either:

  4. In the Network Access (Eduroam WiFi, VPN Remote Access) section, click the Show Network Password button.

  5. If prompted about "Your password cannot be displayed" click the button corresponding to your choice:

    • To proceed, click the Generate new password button.

      Important: Your current network password will stop working. You will be given a new, automatically generated network password. The new, automatically generated password is the only network password that will work.

    • To not keep your current network password without making changes, click the Done button.

      Your network password will not be changed from what it is now and your current network password will continue to work.

  6. Under your email address will be displayed your new or current network password.

  7. If you want to have a new, different password automatically generated, click the Generate new password button.

  8. Wait 30 minutes for the password to sync.

  9. Change the password on any devices that connect to Virginia Tech wireless or the remote access - virtual private network (VPN) to your new network password. Otherwise, those devices will not be able to connect.

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Change or Reset Oracle Banner or Warehouse ID Password Using VT Username Passphrase

  1. Go to https://onecampus.vt.edu/.

  2. If the page darkens with text overlaid, click anywhere on the page.

  3. Near the top of the page, in the What would you like to do? search box, type: banner

  4. On the keyboard, press the Enter or Return key.

  5. Click the IMS Websystem task icon.

  6. Click the link corresponding to the type of password you want to change or reset.

  7. Under If you don't know your current Oracle password, click the reset button below., click the Reset Password button.

  8. In the PID text box, type your VT Username, which is the first part of your @vt.edu email address.

  9. In the PID password text box, type your VT Username passphrase.

  10. From the Duo Device: drop-down list, select the method that you want to use to complete second factor authentication.
    (For more information on the different options, see Completing 2-Factor Authentication with LDAP.)

  11. In the Oracle ID: text box, type your VT Username.

  12. In the New Oracle Password: text box, type a new password.
    (See the Password Rules section at the top of that page for requirements.)

  13. In the Verify New Password: text box, re-type the same password.

  14. Click the Reset Password button.

Change Oracle Banner or Warehouse ID Password

  1. Go to the Password Change Application Web page.

  2. Click the link corresponding to the type of Oracle / Banner password you want to change.

    Click the appropriate link.

  3. In the Oracle Id: text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
    (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

  4. In the Current Password or Vasco code: text box, type your current Banner password.
    (If you have forgotten your password, follow the instructions at Forgot Banner or Warehouse ID Password.)

  5. In the New Password: text box, type a new Banner password.
    (Do not use the "@" symbol in your password.)

  6. In the Verify New Password: text box, re-type the new password.

  7. Click the Change Password button.

    Enter your credentials and a new Banner password.

When you change your password in the Banner instance, the change will synchronize with the vatech, vtfbanner, and warehouse instances as well. However, all other instances will not change.


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Reset Oracle Banner or Warehouse ID Password

  1. Contact 4Help by calling (540) 231-HELP (4357), and request to have your Banner password reset. A customer support agent will assign you a temporary Banner password.

  2. Go to the Password Change Application Web page.

  3. Click the link corresponding to the type of Oracle / Banner password you want to change.

    Click the appropriate link.

  4. In the Oracle Id: text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
    (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

  5. In the Current Password or Vasco code: text box, type the temporary Banner password that 4Help gave you.

  6. In the New Password: text box, type a new Banner password.
    (Do not use the "@" symbol in your password.)

  7. In the Verify New Password: text box, re-type the new password.

  8. Click the Change Password button.

    Enter your credentials and a new Banner password.

When you change your password in the Banner instance, the change will synchronize with the vatech, vtfbanner, and warehouse instances as well. However, all other instances will not change.


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Forgot Virginia Tech Avaya Voicemail Password

If you are affiliated with Virginia Tech and do not know your Virginia Tech voice mail password and need to reset it, contact 4Help at (540) 231 - 4357, and ask to have your voicemail password reset.


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Forgot Advanced Research Computing Password

Advanced Research Computing systems use VT Username (PID) and passphrase (for Virginia Tech users).

If you do not know your VT Username, follow the instructions at Forgot VT Username.

If you have forgotten your VT Username passphrase, follow the instructions at Reset VT Username (PID) Passphrase.)

Problems with account access should be submitted using ARC's service catalog item.


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Change or Reset Unified Communications Password

  1. Go to the http://onecampus.vt.edu Web page.

  2. Near the top-right corner of the page, click the Sign In link.

  3. From the drop-down that appears, click the Sign In button.

  4. Type your credentials.

    1. In the Username text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
      (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

    2. In the Password text box, type your VT Username passphrase.
      (If you forgot your passphrase, follow the instructions at Reset VT Username (PID) Passphrase.)

    3. Click the Login button.

      Image of the Login service prompt for username and password.

    4. Follow the on-screen instructions to either:

  5. If the page appears dark with text overlaid, click the page to dismiss the overlaid text.

  6. If any OneCampus announcements pop-up, after reading the text, click the appropriate button to dismiss the pop-up.

  7. To the right of the OneCampus logo, in the What would you like to do? search box, type: password

  8. On the keyboard, press the Enter or Return key.

  9. In the Search Results, click the Manage Accounts task. A new tab or window will appear.

  10. To the right of the Unified Communications Password heading, to the right of Extension, click the Change password link.

  11. In the Password: text box, type a new password by following the Password Requirements on the right of the page.
    (Think carefully when choosing any special characters for the new password. This password and any special characters it contains must be entered using the keypad on your deskphone, and it will also be entered when using softphone clients. This password is used for logging on to your deskphone or softphone, and it is not used for voicemail.)

  12. In the New password again text box, re-type the new password.

  13. Click the Change Password button.

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