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Question:

How do I manually configure my computer, smartphone, or other device to connect to Virginia Tech's eduroam wireless network?

Answer:


Contents:


Windows 7

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Select the eduroam network.

    1. Near the lower-right of your screen, in the notification area, click the network icon.

      In the notification area, click the network icon.  In the notification area, click the network icon.

    2. From the list that appears, select eduroam.

      Select eduroam.

    3. Click the Connect button.

  4. Provide your credentials.

    1. When the Additional information is needed balloon appears, click the middle of the balloon.

    2. In the User name text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID.

    3. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

    4. Click OK. You will be connected to the eduroam network.

  5. If asked to accept a certificate, follow the prompts to accept / install the certificate.

    Image of the Connect button in Windows

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Windows 8 / 10

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Delete any old profiles so that your computer will not try to connect to a network that does not exist.

    1. Click the Start button.

    2. Type: command prompt

    3. As you type, results will appear and change. Select Command Prompt.

    4. At the prompt, type: netsh wlan delete profile name="eduroam"

    5. On the keyboard, press the Enter key.

    6. Restart the computer.

  4. Connect to eduroam.

    1. Near the lower-right of your screen, in the notification area, click the network icon.

      In the notification area, click the network icon. In the notification area, click the network icon.

    2. Select eduroam.

      Select eduroam.

    3. Click the Connect button.

      Click the Connect button.

    4. In the User name text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID.

    5. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

    6. Click OK. You will be connected to the eduroam network.

      Enter your credentials and click OK.
  5. If asked to accept a certificate, follow the prompts to accept / install the certificate.

    Image of the Connect button in Windows

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Mac OS 10.11 El Capitan / 10.12 Sierra / 10.13 High Sierra

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. From the Apple drop-down list, select System Preferences....

    Select System Preferences.

  4. Delete any profiles.

    • If there is a Profiles icon in System Preferences:

      1. Click the Profiles icon.

      2. In the left pane, if you see VT-Wireless:

        1. Select VT-Wireless.

        2. In the left pane, at the bottom, click the minus sign (-).

      3. In the left pane, if you see eduroam:

        1. Select eduroam.

        2. In the left pane, at the bottom, click the minus sign (-).

      4. To return to the System Preferences screen, in the top-left corner of the window, click the < (left arrow) button.

    • If there is not a Profiles icon in System Preferences, go to the next step.

  5. Click the Network icon.

  6. In the left menu column, select Wi-Fi.

    Select Wi-Fi.

  7. Click the Advanced... button.

    Click the Advanced button.

  8. If it is not already selected, select the Wi-Fi tab.

  9. Click the plus sign (+) button.

    Click the plus sign button.

  10. In the Network Name: text box, type: eduroam

    In the Network Name text box, type eduroam.

  11. From the Security: drop-down list, select WPA2 Enterprise.

    From the Security drop-down list, select WPA2 Enterprise.

  12. In the Username: text box, type your Virginia Tech email address, in the format ABC@vt.edu but replace ABC with your PID.

  13. In the Password: text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  14. Click OK.

    Type your username and password, and click OK.

  15. If asked to accept a certificate, follow the prompts to accept / install the certificate.

    Image of the Continue button in Mac os
  16. Click OK.

    Click OK.

  17. Click Apply. You will be connected to the eduroam network.

    Click Apply.


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Android 2.X

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Tap Home.

  4. Tap Menu.

  5. Tap Settings.

  6. From the menu, tap Wireless networks.

  7. Tap Wi-Fi settings.

  8. Delete old profiles so that your computer will not try to connect to a network that does not exist.

    1. If available, tap and hold VT-Wireless.

    2. If available, tap Forget network.

  9. Toggle the Wi-Fi off and on.

    1. Clear the Wi-Fi check box.

    2. Place a check in the Wi-Fi check box.

  10. Tap eduroam.

  11. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  12. From the Phase 2 authentication drop-down list, tap MSCHAPv2.

  13. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  14. In the Password text box, type your network password. If you forgot your network password, follow the instructions at Forgot Network Password.

  15. Tap Connect. You will be connected to the eduroam network.

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Android 3.X

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. In the top-right corner of the screen, tap Apps.

  4. Tap Settings.

  5. Tap Wireless networks.

  6. Tap Wi-Fi settings.

  7. If available, tap VT-Wireless.

  8. If available, tap Forget.

  9. Tap eduroam.

  10. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  11. From the Phase 2 authentication drop-down list, tap MSCHAPV2.

  12. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  13. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  14. Tap Connect. You will be connected to the eduroam network.

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Android 4.X

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Tap the Menu button, which is represented by a grid of dots.

  4. Tap Settings.

    Tap Settings.

  5. From the menu, tap Wireless networks.

  6. Tap Wi-Fi settings.

  7. If available, tap VT-Wireless.

  8. If available, tap Forget.

  9. Tap eduroam.

    Tap eduroam.

  10. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  11. From the Phase 2 authentication drop-down list, tap MSCHAPv2.

    In the EAP method drop-down list, Tap PEAP. In the Phase 2 authentication drop-down list, tap MSCHAPv2.

  12. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  13. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  14. Tap Connect. You will be connected to the eduroam network.

    Enter credentials and tap Connect.

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Android 5.X (Lollipop), 6.X (Marshmallow)

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Tap the Menu button, which is represented by a grid of dots.

  4. Tap Settings.

  5. From the menu, tap Wireless networks.

  6. Tap Wi-Fi settings.

  7. If available, tap VT-Wireless.

  8. If available, tap Forget.

  9. Tap eduroam.

  10. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  11. From the Phase 2 authentication drop-down list, tap MSCHAPv2.

  12. From the CA certificate drop-down list, tap Unspecified.

  13. You may have to scroll down to see more text boxes

  14. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  15. Clear the Anonymous identity text box so that it is empty.

  16. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  17. Tap Connect. You will be connected to the eduroam network.

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Android 7.X (Nougat)

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Tap the Menu button, which is represented by a grid of dots.

  4. Tap Settings.

  5. From the menu, tap Wireless networks.

  6. Tap Wi-Fi settings.

  7. If available, tap VT-Wireless.

  8. If available, tap Forget.

  9. Tap eduroam.

  10. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  11. From the Phase 2 authentication drop-down list, tap MSCHAPv2.

  12. From the CA certificate drop-down list, tap Use system certificates.

  13. In the Domain text box, type: vt.edu

    Image of the CA certificate drop-down and the Domain text box in Android 7 wireless settings.

  14. You may have to scroll down to see more text boxes.

  15. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  16. Clear the Anonymous identity text box so that it is empty.

  17. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  18. Tap Connect. You will be connected to the eduroam network.

  19. If Connect is greyed out, verify that you have selected Use system certificates and that you have vt.edu in the Domain text box.

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iOS (iPhone / iPad)

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. On the home screen, tap the Settings icon.

    Tap the Settings icon.

  4. Delete any old wireless profiles so that your computer will not try to connect to a network that does not exist.

    1. Tap General. (You may have to scroll down to see General.)

    2. Scroll down to the bottom of the screen.

    3. Above Reset, if you see Profile, delete old wireless profiles:

      1. Tap Profile.

      2. For each item listed that says eduroam or VT-Wireless:

        1. Select the item.

        2. Tap Delete Profile.

        3. To confirm, tap Delete.

    4. To go back, in the top-left corner, tap General.

    5. To go back, in the top-left corner, tap Settings.

  5. Under Settings, tap Wi-Fi.

    Image of under settings, tap Wi-Fi.

  6. Forget the other Virginia Tech networks.

    1. If available, to the right of VT-Wireless, tap the wireless network settings icon which is represented by a circle with an "i" inside it.

    2. If available, tap the Forget this Network button.

      Tap the Forget this Network button.

    3. Tap the Forget button.

      Tap the forget button.

    4. To go back to the previous screen, tap the Wi-Fi Networks button.

  7. Tap eduroam.

    Tap eduroam.

  8. In the Username text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your own PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  9. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  10. Tap the Join button.

    Type your username and password, and tap the Join button.

  11. If asked to accept a certificate, follow the prompts to accept / install the certificate. You will be connected to the eduroam network.

    Image of the Trust button in iOS

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Chromebook

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. Log on to your Chromebook using the main user account. Guest accounts cannot be used to configure settings.

  3. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  4. In the lower-right corner of the screen, click your user account icon.

    Click the user account icon.

  5. Click Settings.

    Click Settings.

  6. Under Internet connection, click Add connection.

    Click Add connection.

  7. Select Add Wi-Fi....

    Image of adding wireless

  8. In the lower-left corner of the window, click the Advanced button.

    Image of the Advanced button

  9. In the SSID: text box, type: eduroam

  10. From the EAP method: drop-down list, select PEAP.

  11. From the Phase 2 authentication: drop-down list, select MSCHAPv2.

  12. From the Server CA certificate: drop-down list, select Do not check.

  13. In the Identity: text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  14. In the Password: text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  15. Place a check in the Save identity and password check box.

  16. Click the Connect button. You will be connected to the eduroam network.

For more information, see Google's Connect your Chromebook to Wi-Fi help page.


Linux

4Help does not provide support for Linux distributions.

You may find the information on the Virginia Tech LUUG Wiki Wifi page useful.


eduroam CAT

4Help suggests using the manual configuration methods above to connect to Virginia Tech's eduroam network. However, the appropriate eduroam CAT installer below can be downloaded and run on your device as an alternate method of configuring your device to connect to Virginia Tech's eduroam network.

If the installer does not work for you, try the manual configuration instructions above, or submit an incident to 4Help at http://4help.vt.edu.


Troubleshooting

  1. Try typing your entire network password into a blank Notepad or Word document to verify that all keys are working.
  2. Students should verify that you are registered by logging on to the Customer OnLine Access (COLA) Web site, and looking for Wireless Service as being Active, as shown in the screenshot below. If you do not see Active, follow the instructions at Registering Online for Wireless LAN Service.

    Image of wireless status active in COLA

    (Remote Access - VPN being active is a separate and distinct item.)

  3. Change your network password by following the instructions at Create or Change Network Password / Forgot Network Password.

  4. Wait 30 minutes for the new network password to sync.

  5. Follow the appropriate instructions above from the beginning to delete the old password and connect with the newly changed password.

  6. If you still cannot get connected, submit an incident to 4Help at http://4help.vt.edu.

Search words: wi-fi, wifi, join, Internet, eduroam-CAT,