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Question:

I have tried following the XpressConnect wizard to get connected to Virginia Tech wireless, but I cannot get connected. What are the manual configuration instructions?

Answer:

Try This First!

Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service. Connect your device to the VirginiaTech SSID network, go to the guest wireless portal at: https://guestmanager.cns.vt.edu/guest/launch.php, and follow the CloudPath wizard for student / faculty / staff.

If that fails, and you have tried multiple times, follow the appropriate instructions below:


Contents:


Windows 7

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Select the eduroam network.

    1. Near the lower-right of your screen, in the notification area, click the network icon.

      In the notification area, click the network icon.  In the notification area, click the network icon.

    2. From the list that appears, select eduroam.

      Select eduroam.

    3. Click the Connect button.

  4. Provide your credentials.

    1. When the Additional information is needed balloon appears, click the middle of the balloon.

    2. In the User name text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID.

    3. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

    4. Click OK. You will be connected to the eduroam network.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Windows 8 / 10

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Delete any old profiles so that your computer will not try to connect to a network that does not exist.

    1. Click the Start button.

    2. Type: command prompt

    3. As you type, results will appear and change. Select Command Prompt.

    4. At the prompt, type: netsh wlan delete profile name="eduroam"

    5. On the keyboard, press the Enter key.

    6. Restart the computer.

  4. Connect to eduroam.

    1. Near the lower-right of your screen, in the notification area, click the network icon.

      In the notification area, click the network icon. In the notification area, click the network icon.

    2. Select eduroam.

      Select eduroam.

    3. Click the Connect button.

      Click the Connect button.

    4. In the User name text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID.

    5. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

    6. Click OK. You will be connected to the eduroam network.

      Enter your credentials and click OK.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Mac OS 10.8 Mountain Lion / 10.9 Mavericks / 10.10 Yosemite / 10.11 El Capitan / 10.12 Sierra

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. From the Apple drop-down list, select System Preferences....

    Select System Preferences.

  4. Delete any profiles that may be installed, so that your computer will not try to connect to a network that does not exist.

    • If there is a Profiles icon in System Preferences:

      1. Click the Profiles icon.

      2. In the left pane, select VT-Wireless.

      3. In the left pane, at the bottom, click the minus sign (-).

      4. To return to the System Preferences screen, in the top-left corner of the window, click the < (left arrow) button.

    • If there is not a Profiles icon in System Preferences, go to the next step.

  5. Click the Network icon.

  6. In the left menu column, select Wi-Fi.

    Select Wi-Fi.

  7. Click the Advanced... button.

    Click the Advanced button.

  8. If it is not already selected, select the Wi-Fi tab.

  9. Click the plus sign (+) button.

    Click the plus sign button.

  10. In the Network Name: text box, type: eduroam

    In the Network Name text box, type eduroam.

  11. From the Security: drop-down list, select WPA2 Enterprise.

    From the Security drop-down list, select WPA2 Enterprise.

  12. In the Username: text box, type your Virginia Tech email address, in the format ABC@vt.edu but replace ABC with your PID.

  13. In the Password: text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  14. Click OK.

    Type your username and password, and click OK.

  15. Click OK.

    Click OK.

  16. Click Apply. You will be connected to the eduroam network.

    Click Apply.


Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Android 2.X

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Tap Home.

  4. Tap Menu.

  5. Tap Settings.

  6. From the menu, tap Wireless networks.

  7. Tap Wi-Fi settings.

  8. Delete old profiles so that your computer will not try to connect to a network that does not exist.

    1. If available, tap and hold VT-Wireless.

    2. If available, tap Forget network.

  9. Toggle the Wi-Fi off and on.

    1. Clear the Wi-Fi check box.

    2. Place a check in the Wi-Fi check box.

  10. Tap eduroam.

  11. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  12. From the Phase 2 authentication drop-down list, tap MSCHAPv2.

  13. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  14. In the Password text box, type your network password. If you forgot your network password, follow the instructions at Forgot Network Password.

  15. Tap Connect. You will be connected to the eduroam network.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Android 3.X

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. In the top-right corner of the screen, tap Apps.

  4. Tap Settings.

  5. Tap Wireless networks.

  6. Tap Wi-Fi settings.

  7. If available, tap VT-Wireless.

  8. If available, tap Forget.

  9. Tap eduroam.

  10. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  11. From the Phase 2 authentication drop-down list, tap MSCHAPV2.

  12. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  13. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  14. Tap Connect. You will be connected to the eduroam network.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Android 4.X

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Tap the Menu button, which is represented by a grid of dots.

  4. Tap Settings.

    Tap Settings.

  5. From the menu, tap Wireless networks.

  6. Tap Wi-Fi settings.

  7. If available, tap VT-Wireless.

  8. If available, tap Forget.

  9. Tap eduroam.

    Tap eduroam.

  10. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  11. From the Phase 2 authentication drop-down list, tap MSCHAPv2.

    In the EAP method drop-down list, Tap PEAP. In the Phase 2 authentication drop-down list, tap MSCHAPv2.

  12. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  13. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  14. Tap Connect. You will be connected to the eduroam network.

    Enter credentials and tap Connect.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Android 5.X (Lollipop), 6.X (Marshmallow)

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Tap the Menu button, which is represented by a grid of dots.

  4. Tap Settings.

  5. From the menu, tap Wireless networks.

  6. Tap Wi-Fi settings.

  7. If available, tap VT-Wireless.

  8. If available, tap Forget.

  9. Tap eduroam.

  10. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  11. From the Phase 2 authentication drop-down list, tap MSCHAPv2.

  12. From the CA certificate drop-down list, tap Unspecified.

  13. You may have to scroll down to see more text boxes

  14. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  15. Clear the Anonymous identity text box so that it is empty.

  16. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  17. Tap Connect. You will be connected to the eduroam network.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Android 7.X (Nougat)

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Tap the Menu button, which is represented by a grid of dots.

  4. Tap Settings.

  5. From the menu, tap Wireless networks.

  6. Tap Wi-Fi settings.

  7. If available, tap VT-Wireless.

  8. If available, tap Forget.

  9. Tap eduroam.

  10. If it is not already selected, from the EAP method drop-down list, tap PEAP.

  11. From the Phase 2 authentication drop-down list, tap MSCHAPv2.

  12. From the CA certificate drop-down list, tap Use system certificates.

  13. In the Domain text box, type: vt.edu

    Image of the CA certificate drop-down and the Domain text box in Android 7 wireless settings.

  14. You may have to scroll down to see more text boxes.

  15. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  16. Clear the Anonymous identity text box so that it is empty.

  17. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  18. Tap Connect. You will be connected to the eduroam network.

  19. If Connect is greyed out, verify that you have selected Use system certificates and that you have vt.edu in the Domain text box.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


iOS (iPhone / iPad)

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. On the home screen, tap the Settings icon.

    Tap the Settings icon.

  4. Delete any old wireless profiles so that your computer will not try to connect to a network that does not exist.

    1. Tap General. (You may have to scroll down to see General.)

    2. Scroll down to the bottom of the screen.

    3. Above Reset, if you see Profile, delete old wireless profiles:

      1. Tap Profile.

      2. For each item listed that says eduroam or VT-Wireless:

        1. Select the item.

        2. Tap Delete Profile.

        3. To confirm, tap Delete.

    4. To go back, in the top-left corner, tap General.

    5. To go back, in the top-left corner, tap Settings.

  5. Under Settings, tap Wi-Fi.

    Image of under settings, tap Wi-Fi.

  6. Forget the other Virginia Tech networks.

    1. If available, to the right of VT-Wireless, tap the wireless network settings icon which is represented by a circle with an "i" inside it.

    2. If available, tap the Forget this Network button.

      Tap the Forget this Network button.

    3. Tap the Forget button.

      Tap the forget button.

    4. To go back to the previous screen, tap the Wi-Fi Networks button.

  7. Tap eduroam.

    Tap eduroam.

  8. In the Username text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your own PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  9. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  10. Tap the Join button.

    Type your username and password, and tap the Join button.

  11. Tap the Accept button. You will be connected to the eduroam network.

    Tap the Accept button.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Kindle Fire OS 4

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  3. Swipe down from the top of the screen.

  4. Tap the Settings icon.

    Tap the Settings icon.

  5. Tap Wireless & VPN.

  6. Forget the other Virginia Tech networks.

    1. If available, tap VT-Wireless.

    2. Tap Forget.

      Forget the other Virginia Tech networks.

  7. Tap Wi-Fi.

    Tap Wi-Fi.

  8. Tap eduroam.

    Tap eduroam.

  9. In the Identity text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your own PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  10. In the Password text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  11. Tap Connect. You will be connected to the eduroam network.

    Tap Connect.

Contents: Windows 7 || Windows 8 / 10 || Mac OS || Android 2 || Android 3 || Android 4 || Android 5 / 6 || Android 7 || iOS || Kindle Fire || Chromebook || Top of page


Chromebook

  1. Verify that you are registered by following the instructions at Registering Online for Wireless LAN Service.

  2. Log on to your Chromebook using the main user account. Guest accounts cannot be used to configure settings.

  3. If you have not already done so, create a network password by following the instructions at Create or Change Network Password.

  4. In the lower-right corner of the screen, click your user account icon.

    Click the user account icon.

  5. Click Settings.

    Click Settings.

  6. Under Internet connection, click Add connection.

    Click Add connection.

  7. Select Add Wi-Fi....

    Image of adding wireless

  8. In the lower-left corner of the window, click the Advanced button.

    Image of the Advanced button

  9. In the SSID: text box, type: eduroam

  10. From the EAP method: drop-down list, select PEAP.

  11. From the Phase 2 authentication: drop-down list, select MSCHAPv2.

  12. From the Server CA certificate: drop-down list, select Do not check.

  13. In the Identity: text box, type your Virginia Tech email address in the format ABC@vt.edu but replace ABC with your PID. (If an extra space character was added at the end by autocorrect, delete the extra space.)

  14. In the Password: text box, type your network password. If you have forgotten your network password, follow the instructions at Forgot Network Password.

  15. Place a check in the Save identity and password check box.

  16. Click the Connect button. You will be connected to the eduroam network.

For more information, see Google's Connect your Chromebook to Wi-Fi help page.