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Question:

How do I download, install and use Symantec Endpoint Protection (SEP) for Mac OS or Windows to scan or search for or remove viruses?

Answer:

Please be aware that by responding to changes in licensing and advancements in antivirus technology, Virginia Tech limits downloads of the Symantec Endpoint Protection (SEP) software package to active Virginia Tech faculty and staff. For more information and recommendations of third-party antivirus programs, see Antivirus Options for Students.
Additionally, at the end of the 2017-2018 academic year (June 30, 2018), all students must uninstall all Symantec software obtained from Virginia Tech. This does not include trial versions or software purchased from a third-party. For more information, please see Antivirus Protections for Student Computers and Devices.

Contents


Download and Install Symantec Endpoint Protection for Mac OS 10.11 El Capitan / 10.12 Sierra / 10.13 High Sierra

  1. These instructions will only work for Virginia Tech faculty and staff. Students should see the Antivirus Options for Students or Antivirus Protections for Student Computers and Devices knowledge articles.

  2. Download the Symantec installer.

    1. Go to the Virginia Tech Network Software page.

    2. If prompted to login, type your credentials.

      1. In the Username text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
        (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

        In the Password text box, type your VT Username passphrase.
        (If you forgot your passphrase, follow the instructions at Reset VT Username (PID) Passphrase.)

      2. Click the Login button.

        Image of the Login service prompt for username and password.

      3. Follow the on-screen instructions to either Enroll in 2-factor authentication, or if you have previously enrolled in 2-factor authentication, complete authentication with your second factor.
        (For more information and instructions on 2-factor, see the University 2-Factor Authentication Web site.)

    3. To expand the category, click the Symantec Software link.

    4. Click the Symantec Endpoint Protection v14 for MacOS link.
      (If you see the Symantec Endpoint Protection for MacOS link.)

    5. After carefully reading the agreement, place a check in the Yes, I agree. check box.

    6. Click the Accept Agreement button.

    7. Click the Download Symantec Endpoint Protection v14 for MacOS - Symantec Endpoint Protection-v14-mac.zip link.

    8. If prompted, save the file to your computer.

  3. Run the Symantec installer with the default selections.

    1. When the download is complete, in Finder, double-click the Symantec Endpoint Protection-v14-mac.zip icon that you just downloaded.

    2. Double-click the Symantec Endpoint Protection folder icon.

      Double-click the Symantec Endpoint Protection folder icon.
    3. Right-click the Symantec Endpoint Protection Installer icon.

      Right-click the Symantec Endpoint Protection Installer icon.
    4. Select Open.

      Select Open.

    5. If prompted about application from the Internet, click the Open button.

      Click the Open button.
    6. After reading about the required restart, click the Continue button.

      Click the Continue button.

    7. After reading the license agreement, click the Agree & Install button.

      Click the Agree and Install button.

    8. In the authentication window:

      1. In the Username: or Name: text box, type the name of an administrator account.

      2. In the Password: text box, type the password of the administrator account.

      3. Click the Install Helper button.

  4. If either you received the prompt window about "System Extension Blocked" or the installer shows "Symantec Endpoint Protection kernel extensions need authorization to load.",

    Image of the text on the last screen of the installer that indicates you need to complete the following steps.

    after the installation is finished, but before restarting the computer, do the following:

    1. From the Apple drop-down list, select System Preferences....

    2. In the top row of icons, click the Security & Privacy icon.

      Image of the Security & Privacy icon in System Preferences

    3. Under the General tab, to the right of "System software from developer "Symantec" was blocked from loading." click the Allow button.

      Image of the Allow button in the Security General settings.

    4. If prompted, click OK to acknowledge that you will restart the computer after following these instructions.

      Image of the Okay button to the right of the Cancel button

    5. Close the Security & Privacy window.
  5. In the Symantec Installer window, click the Close & Restart button. Your computer will automatically restart.

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Scan for Viruses with Symantec Endpoint Protection for Mac OS 10.11 El Capitan / 10.12 Sierra / 10.13 High Sierra

  1. In the top menu bar, click the Symantec QuickMenu icon, which is represented by a yellow shield.

  2. Select Symantec Endpoint Protection.

  3. Select Open Symantec Endpoint Protection.

    Click the Symantec QuickMenu icon, depicted by a yellow shield, in the upper-right corner of your screen.

  4. Click the LiveUpdate Now button. Updates will be automatically downloaded and installed.

    Click the LiveUpdate Now button.

  5. When the updates are complete, click the Quit button.

  6. In the lower-right region of the window, from the Scan drop-down list, select Run full scan. Depending on the speed of your computer, the scan may take some time to complete.

  7. When the scan is complete:

    • If a message says no viruses were found, click OK.

      Click OK.

    • If a message indicates that threats were found, follow the on-screen instructions to take action on all of them.


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Download and Install Symantec Endpoint Protection for Windows 7 / 8 / 10

  1. These instructions will only work for Virginia Tech faculty and staff. Students should see the Antivirus Options for Students or Antivirus Protections for Student Computers and Devices knowledge articles.

  2. Uninstall all other antivirus software, including all versions of Symantec Endpoint Protection. For help, click here to search using Bing.

  3. To determine your type of Windows, go to the How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system page, and follow the appropriate instructions.

  4. Download the Symantec installer.

    1. Go to the Virginia Tech Network Software page.

    2. If prompted to login, type your credentials.

      1. In the Username text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
        (If you do not know your VT Username, follow the instructions at Forgot VT Username.)

        In the Password text box, type your VT Username passphrase.
        (If you forgot your passphrase, follow the instructions at Reset VT Username (PID) Passphrase.)

      2. Click the Login button.

        Image of the Login service prompt for username and password.

      3. Follow the on-screen instructions to either Enroll in 2-factor authentication, or if you have previously enrolled in 2-factor authentication, complete authentication with your second factor.
        (For more information and instructions on 2-factor, see the University 2-Factor Authentication Web site.)

    3. To expand the category, click the Symantec Software link.

    4. Under Symantec Software, click the appropriate Symantec Endpoint Protection for Windows v14 link corresponding to whether you have 32-bit or 64-bit Windows.

    5. After carefully reading the agreement, place a check in the Yes, I agree. check box.

    6. Click the Accept Agreement button.

    7. Click the Download Symantec Endpoint Protection for Windows v14 [32 / 64]-bit - [filename].exe link.

    8. If prompted, save the file to your computer.

  5. In Windows Explorer or File Explorer, double-click the icon of the file you just downloaded. The file name will start with vtsep.

  6. If prompted by a user account control window, click the Yes button.

  7. If prompted by a "Windows protected your PC" window, click the More Info link, then click the Run anyway button.

  8. The installer will automatically run. When it is complete, click the button corresponding to your choice of whether to restart the computer now or later.

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Scan for Viruses in Symantec Endpoint Protection for Windows 7 / 8 / 10

  1. If you have not already done so, install Symantec Endpoint Protection by following the instructions at Download and Install Symantec Endpoint Protection for Windows.

  2. Start Symantec Endpoint Protection.

    1. In the lower-right corner of the screen, to the left of the date and time, click the up arrow.

    2. Double-click the yellow shield icon.

      Double-click the Endpoint Protection icon, depicted by a yellow shield.

  3. If prompted by a user account control window, click the Yes button.

  4. In the left pane, click the LiveUpdate... link.

    Click the Live Update... link.

  5. Wait while Symantec Endpoint Protection automatically downloads and installs updates. When the process is complete, click the Close button.

    Click the Close button.

  6. In the left pane, click the Scan for Threats link.

    Click the Scan for Threats link.

  7. Click the Run Full Scan link. The scan will automatically start and may take multiple hours.

  8. When the scan is complete:

    • If risks were found, click the Remove Risks Now button.

    • If no risks were found, click the Close button.

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