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Virginia Tech has transitioned from the previous campus telephone and voice mail system to a new system which enables the university community to access new and emerging communications technologies. The system is referred to as Unified Communications.
The Unified Communications (UC) system provides a foundation for the integration of real-time communications services like telephony, instant messaging, chat and desktop video conferencing with other non-real-time communications services such as email, voicemail and fax.
For instructions and information on deskphones, softphones, headsets, and more, browse the Unified Communications @ VT Web site:
- To check your voicemail from your deskphone, follow the instructions on the Voicemail page.
- For instructions on configuring Outlook, Mail for Mac, or an email client on your mobile device to receive your voicemail messages as emails, see the Unified Messaging page.
- For instructions on changing the default voicemail message / greeting, see the Setting a Personal Greeting section on the Voicemail Greetings page.
- For instructions on setting or changing an extended absence greeting (sometimes called an away message), see the Setting an Extended Absence Greeting section on the Voicemail Greetings page.
- For instructions on installing and connecting a headset to a deskphone, see the Headset Setup page.
- For instructions on installing the Softphone Avaya one-X Communicator software so that you can dial, make, and receive calls from your computer or mobile device, see the Softphone Installation page.
- For instructions on enabling call forwarding so that all incoming calls go to a different number, see the Call Forwarding page.
For any other support questions, contact 4Help by using the 4Help Self Service.