This site requires JavaScript to be enabled
42 views
Last modified 2 weeks ago

Question:

I have answered a phishing scam, have a virus, adware, or other malware on my Mac OS or Windows computer, entered my credentials where I shouldn't have, or have pop-ups I can't get rid of. How do I remove, clean, scan for, or delete a virus or malware from my computer?

Answer:

If you need someone to remove the virus for you, you may take your computer to any computer service center that offers virus removal service (for a fee). Among other local vendors, the University Bookstore offers a 'backup and reformat' service and can be contacted at (540) 552-1459 or at service@bookstore.vt.edu


Contents: Mac OS || Windows || Top of page


Mac OS 10.8 Mountain Lion / 10.9 Mavericks / 10.10 Yosemite / 10.11 El Capitan / 10.12 Sierra

  1. Install and scan using Malwarebytes by following the instructions at Scanning for Malware with Malwarebytes in Windows and Mac OS.

  2. Install and scan using Symantec Endpoint Protection by following the instructions at Downloading, Installing, and Scanning for Viruses with Symantec Endpoint Protection.

  3. Change all of your passwords, including Virginia Tech and non-Virginia Tech passwords. For help, see Changing My Password.

  4. Check for any unauthorized changes in your VT Google Apps Mail account.

    1. Go to the Gmail security tips page.

    2. Click the Check your Gmail settings link.

  5. If you are still having problems, contact the manufacturer of the computer for assistance resetting your computer to the factory settings.

Contents: Mac OS || Windows || Top of page


Windows 7 / 8 / 10

  1. Install and scan using Malwarebytes by following the instructions at Scanning for Malware with Malwarebytes in Windows and Mac OS.

  2. Install and scan using Symantec Endpoint Protection by following the instructions at Downloading, Installing, and Scanning for Viruses with Symantec Endpoint Protection.

  3. Use the built-in system restore utility to return to an earlier point in time before the problem started by following the appropriate instructions below:

  4. Change all of your passwords, including Virginia Tech and non-Virginia Tech passwords. For help, see Changing my Password.

  5. Check for any unauthorized changes in your VT Google Apps Mail account.

    1. Go to the Gmail security tips page.

    2. Click the Check your Gmail settings link.

  6. If you are still having problems, contact the manufacturer of the computer for assistance resetting your computer to the factory settings.