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Question:

How can I access a Virginia Tech resource account? What are the different methods? Why does email I send from a resource account have my name on it? How do I request or create a resource account? How can I access a Virginia Tech resource account in Outlook without creating multiple profiles? How do I access a Virginia Tech resource account in Outlook by using the Advanced tab? What is the recommend method of accessing a Virginia Tech resource account?

Answer:

A Virginia Tech resource account is an email account on the Exchange server that allows multiple users to send and receive email on the same account. As long as you have the correct permissions to access the resource account, you will never need to know the password for the resource account. However, you will need the password of your own Exchange account. If you have forgotten it, follow the instructions at Forgot Hokies ID Password.

Contents:

 


Contents: Requesting a Resource Account || Accessing a Resource Account || Office 365 Mail App || Outlook 2010 / 2013 / 2016 for Windows || Outlook 2011 / 2016 for Mac || Top of page


Requesting a Resource Account

Request a resource account from the service catalog by doing the following:

  1. Go to the Virginia Tech service catalog page.

  2. If prompted to login, type your PID and PID password.

    1. In the Username text box, type your PID, which is the first part of your @vt.edu email address. (If you do not know your PID, follow the instructions at Forgot PID.)

    2. In the Password text box, type your PID password. (If you forgot your password, follow the instructions at Forgot PID Password.)

    3. Click the Login button.

      Image of the Login service prompt for username and password.

    4. Follow the on-screen instructions to either Enroll in 2-factor authentication, or if you have previously enrolled in 2-factor authentication, complete authentication with your second factor. (For more information and instructions on 2-factor, see the University 2-Factor Authentication Web site.)

  3. In the left menu column, under Categories, click the Accounts & Access link.

  4. Click the Accounts link.

  5. Near the bottom of the page, under Service Offerings, click the Exchange Account: Resource link to view the catalog item.

  6. After reading the information, complete the questions.

  7. Click the Submit button.

Contents: Requesting a Resource Account || Accessing a Resource Account || Office 365 Mail App || Outlook 2010 / 2013 / 2016 for Windows || Outlook 2011 / 2016 for Mac || Top of page


Accessing a Resource Account

Feature Comparison of Methods of Accessing a Resource Account

There are multiple methods of accessing a resource account. You should review the table below before choosing a method.

Important: If none of the methods below are adequate for your business needs, you should consider using a different tool, such as Google Groups. For more information on using Google groups, see Using VT Google Groups.

4Help and CCS recommend the Add button in Outlook method.

Method of Accessing Features

RECOMMENDED: Outlook: In Outlook, in the Advanced tab
of your Exchange settings, use the add mailbox feature to add the mailbox of the resource account to Outlook.

  • Sent mail will always have your name on it instead of the name of the resource account
  • You are unable to see messages that other people send from the resource account

Office 365 Mail App: Use any Web browser (Microsoft recommends Internet Explorer) to read and send email from the resource account

  • Does not have advanced features such as Mail Merge
  • Calendars associated with the resource account may be inaccessible

A separate profile: Configure a separate email / Outlook profile specifically for the resource account in Windows

This method is not supported by the Exchange 2013 servers and is not recommended by Microsoft. 4Help is unable to provide any assistance with this method.

Another account within the same profile: In Outlook, add a new Exchange account for the resource account to an existing profile containing your personal Exchange account

This method is not supported by the Exchange 2013 servers and is not recommended by Microsoft. 4Help is unable to provide any assistance with this method.

Contents: Requesting a Resource Account || Accessing a Resource Account || Office 365 Mail App || Outlook 2010 / 2013 / 2016 for Windows || Outlook 2011 / 2016 for Mac || Top of page


Office 365 Mail App

  1. Log on to the Office 365 Mail App by following the instructions at Office 365 Mail App (Exchange Online with a Web Browser.

  2. Near the upper-right corner of the window, to the left of the question mark, click your name.

    Click your name.

  3. In the drop-down list, click the Open another mailbox... link.

    Click the Open another mailbox... link.

  4. In the open another mailbox text box, type the name of the resource account. Any matching account names will automatically appear in a drop-down list as you type.

    In the open another mailbox text box, type the name of your the resource account.

  5. If no results appear in a drop-down list, on the keyboard, press the Enter key to search.

  6. In the drop-down list that appears, select the appropriate account.

    In the drop-down list that appears, select the appropriate account.

  7. Click the open button. The resource account will open in a new window.

    Click the open button.


Contents: Requesting a Resource Account || Accessing a Resource Account || Office 365 Mail App || Outlook 2010 / 2013 / 2016 for Windows || Outlook 2011 / 2016 for Mac || Top of page


Outlook 2010 / 2013 / 2016 for Windows

  1. Verify that the person whose mailbox you want to view has set permissions allowing you to access their messages. For more information, see Sharing an Exchange Folder in Outlook for Windows.

  2. In Outlook, log on to your Exchange account or the Exchange account that you will use to view the other account(s).

  3. Select the File tab.

  4. Click the Account Settings button.

    Click the Account Settings button.

  5. Select Account Settings....

    Select Account Settings...

  6. From the list, select your Exchange account.

  7. Click the Change... button.

    Click the Change button.

  8. Click the More Settings... button.

    Click the More Settings button.

  9. Select the Advanced tab.

    Select the Advanced tab.

  10. Click the Add... button.

    Click the Add button.

  11. In the Add mailbox: text box, type the Hokies ID or full name of the account you want to access.

  12. Click OK.

    Type the mailbox and click OK.

  13. If the Check Name window appears, select the account you were trying to add, and click OK.

    Select the appropriate mailbox, and click OK.

  14. Click OK.

    Click OK.

  15. Click the Next button.

    Click the Next button.

  16. Click the Finish button.

    Click the Finish button.

  17. Click the Close button.

    Click the Close button.

Contents: Requesting a Resource Account || Accessing a Resource Account || Office 365 Mail App || Outlook 2010 / 2013 / 2016 for Windows || Outlook 2011 / 2016 for Mac || Top of page


 

Outlook 2011 / 2016 for Mac

  1. Verify that the person whose mailbox you want to view has set permissions allowing you to access their messages. For more information, search Google.

  2. Start Outlook.

  3. Log on to the Exchange account in Outlook that you will use to view the other account(s).

  4. In the top menu bar, from the Tools drop-down list, select Accounts....

    Select Accounts.

  5. In the left pane, at the bottom, click the plus sign (+).

    Click the plus sign button.

  6. Select Exchange....

    Select Exchange.

  7. in the E-mail address: text box, type the full email address of the PACE or resource account, including everything after the @ sign. For resource accounts, make sure you include "-resc".

  8. In the User name: text box, type: HOKIES\ABC but replace ABC with your Hokies ID which is the same as your PID. Be sure to use a backslash (\).

  9. In the Password: text box, type your Hokies (Exchange) password. If you have forgotten your password, follow the instructions at Forgot Hokies ID Password.

  10. Place a check in the Configure automatically check box.

  11. Click the Add Account button.

    Enter the appropriate information and click the Add Account button.

  12. Wait while the account is automatically configured.

  13. If prompted about mail could not be configured, click the No button.

    Click the No button.

  14. Close the Accounts window. The new account will appear in the left column under your other accounts.