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IT Knowledge Base > General > VPN > Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN
Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN
Article: KB0010740 Published: 03-24-2017 Last modified: 03-24-2017 Views: 4361
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Question:

How do I connect to the Virginia Tech remote access - virtual private network (VPN)? How do I download, install, or configure Junos Pulse or Pulse Secure?

Answer:

NEW - VPN Now Using 2-Factor Authentication

Starting March 21, 2017, additional security for your Virginia Tech VPN account will be available by following the below instructions to install a new version of the Pulse software, connect with PID and network password, and then authenticate with your existing Virginia Tech second factor.

(For instructions on registering for Virginia Tech 2-factor authentication, see Using 2-Factor Authentication.)

The legacy connection options that do not require 2-factor authentication will be decommissioned in Fall of 2017.


For mobile operating systems or devices, see Connecting to the Remote Access - VPN with Pulse Secure on Android or iOS Devices.

For more information, see Remote Access - VPN Introduction and Information.

For remote access - VPN support, submit an incident to 4Help at http://4help.vt.edu.

Contents


Download and Install Pulse in Mac OS 10.8 Mountain Lion / 10.9 Mavericks / 10.10 Yosemite / 10.11 El Capitan / 10.12 Sierra

  1. Log on to your computer with an account that has administrator privileges.

  2. Verify that you are registered to use the remote access - VPN service.

    (Network Infrastructure and Services (NI&S) offers remote access - VPN independently or as a bundled service with the Virginia Tech Wireless Network service or with the Virginia Tech wired Ethernet service. To connect to the remote access - VPN service, you must be subscribed to either the Virginia Tech Wireless Network service or the Virginia Tech wired Ethernet service.)

  3. If you have not already done so, enroll in 2-factor authentication by following the instructions at Using 2-Factor Authentication.

  4. If Pulse is currently installed, uninstall Pulse.

    1. Exit Pulse.

      1. If available, at the very top of the screen, in the Mac OS top menu bar, to the left of the time, click the Pulse icon.

      2. Select Exit.

      3. If prompted that exiting may disable some connections, click OK.

    2. Start Finder.

    3. From the Go drop-down list, select Applications.

    4. Right-click the Pulse Secure icon.

    5. Select Move to Trash.

    6. If you receive an error message about Pulse is running, exit Pulse by following these instructions from the beginning.

    7. In the authentication window:

      1. In the Username: or Name: text box, type the name of an administrator account.

      2. In the Password: text box, type the administrator password.

      3. Click OK.

    8. When prompted to save configuration, click the No button.

    9. When prompted that Pulse has been uninstalled, click OK.
  5. To avoid confusion, delete all VPN connections.

    1. From the Apple drop-down list, select System Preferences....

      System Preferences

    2. Click the Network icon.

      Click the Network icon.

    3. In the left pane, for each VPN connection listed:

      1. Click the VPN connection.

      2. At the bottom of the left pane, click the minus (-) button.

    4. Click the Apply button.

    5. Close the Network window.

  6. To download the Pulse installer, click the following link: vtVpnSetup.

  7. Save the installer file to your computer.

    In Firefox for Mac, choose to save the file.

  8. When the download is complete, in Finder, double-click the vtVpnSetup.dmg icon to launch the installer.

    In Finder for Mac, double-click vtVpnSetup.dmg.

  9. Right-click the vtVpnSetup icon.

  10. Select Open.

    Select Open.

  11. If prompted about unidentified developer, click the Open button.

    Click the Open button.

  12. Click the Continue button.

    Image of Click the Continue button

  13. Click the Install button.

    Image of the Install button

  14. In the authentication window:

    1. In the Username: or Name: text box, type the name of an administrator account.

    2. In the Password: text box, type the administrator password.

    3. Click the Install Software button.

      Click the Install Software button.

  15. When the installation is complete, click the Close button. Pulse will automatically start and minimize to the top menu bar.

    Click the Close button.

  16. If prompted about moving the installer to the trash, click the Keep button.

  17. Follow the instructions to connect to either option a) - All Traffic over VPN or option b) - VT Traffic over VPN.

    (If you do not know which to use, try a) - All Traffic over VPN. If that does not allow you to access the service you need, try option b) - VT Traffic over VPN.)

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a) - All Traffic over VPN in Mac OS 10.8 Mountain Lion / 10.9 Mavericks / 10.10 Yosemite / 10.11 El Capitan / 10.12 Sierra

  1. If you have not yet installed Pulse, follow the instructions at Download and Install Pulse in Mac OS.

  2. In the Mac OS top menu bar, click the Pulse icon.

    Image of the Pulse icon

  3. Select a) - All Traffic over VPN.

    (If you do not see a) - All Traffic over VPN, see Remote Access - VPN Connections Unavailable / Missing.)

  4. Select Connect.

  5. Type your PID and network password.

    1. In the User Name: text box, type your PID.

    2. In the Password: text box, type your network password.

      (If you have forgotten your network password, follow the instructions at Create or Change Network Password / Forgot Network Password. Important: Your Hokies ID password will not work. )

    3. Click the Connect button.

  6. Complete authentication with your 2-factor second factor.

    (If your second factor device is unavailable or broken, see Lost, Forgot, Broke, or Unavailable 2-Factor Device.)

    (If you have never enrolled in 2-factor authentication, you must do so before connecting to the VPN. For instructions, see Using 2-Factor Authentication.)

    • To use push notification:

      1. In the Secondary Password: text box, type: push

        (This will send a push notification to the first push-capable device that is enrolled in your Duo account. To send the push notification to a different device, add a number to the end. For example, "push2" or "push3".)

      2. Click the Connect button.

      3. When the push notification appears, accept the Duo push notification.

        (If the push notification does not appear, see Duo Push Not Received.)

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use SMS text message:

      1. In the Secondary Password: text box, type: sms1

        (This will send an SMS to the first SMS-capable device that is enrolled in your Duo account. To send the SMS to a different device, add a number to the end. For example, "sms2" or "sms3".)

      2. Click the Connect button.

      3. You will see an error message saying: "Credentials were invalid. Please try again." This is normal, because Pulse must clear the Secondary Password text box so that you can type a passcode.

      4. You will receive an SMS text message that starts with "SMS passcodes:" to your primary mobile phone. Open that text message. The text message will contain 10 different passcodes that are each 6-digits long.

      5. In the Secondary Password: text box, type one of the passcodes from the SMS text message.

      6. Click the Connect button.

      7. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a voice phone call:

      1. In the Secondary Password: text box, type: phone

        (This will call the first voice-capable device that is enrolled in your Duo account. To have a different device called, add a number to the end. For example, "phone2" or "phone3".)

      2. Click the Connect button.

      3. The primary telephone number associated with your Duo account will ring. Answer the telephone.

      4. Press one of the number keys on the phone to confirm the authentication.

      5. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a Yubikey:

      1. The Yubikey must be previously registered with Duo as AES. U2F tokens will not work. For instructions, see Enrolling a YubiKey as AES/OTP to Use in Any Browser.

      2. Click in the Secondary Password: text box to place your cursor there.

      3. Tap your YubiKey. The passcode will be generated and submitted by the YubiKey for you.

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a 6-digit numeric passcode from the Duo mobile app:

      1. Start the Duo mobile app.

      2. In the Duo mobile app, tap the key icon.

      3. In the Secondary Password: text box, type the 6-digit numeric passcode.

      4. Click the Connect button.

      5. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a 6-digit numeric passcode from a D-100 token or a software token:

      1. Use the D-100 token or the smartphone application to generate a 6-digit numeric code.

      2. In the Secondary Password: text box, type the 6-digit numeric passcode.

      3. Click the Connect button.

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

  7. If prompted about an upgrade to Pulse:

    1. Click the Upgrade button.

    2. Allow the installer to run.

      1. In the Username: or Name: text box, type the name of an administrator account.

      2. In the Password: text box, type the administrator password.

      3. Click OK. Pulse will download and install the upgraded version, restart, and you will be reconnected to the remote access - VPN.

  8. When you are finished using the remote access - VPN, disconnect from it. To do this:

    1. In the Mac OS top menu bar, click the Pulse icon.

      Image of the Pulse icon

    2. Select a) - All Traffic over VPN.

    3. Select Disconnect.

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b) - VT Traffic over VPN in Mac OS 10.8 Mountain Lion / 10.9 Mavericks / 10.10 Yosemite / 10.11 El Capitan / 10.12 Sierra

  1. If you have not yet installed Pulse Secure, follow the instructions at Download and Install Pulse in Mac OS 10.8 / 10.9 / 10.10 / 10.11.

  2. Connect to option number two.

    1. In the Mac OS top menu bar, click the Pulse icon.

      Image of the Pulse icon

    2. Select b) - VT Traffic over VPN.

      (If you do not see b) - VT Traffic over VPN, see Remote Access - VPN Connections Unavailable / Missing.)

    3. Select Connect.

  3. Type your PID and network password.

    1. In the User Name: text box, type your PID.

    2. In the Password: text box, type your network password.

      (If you have forgotten your password, follow the instructions at Create or Change Network Password/ Forgot Network Password. Important: Your Hokies ID password will not work.)

    3. Click the Connect button.

  4. Complete authentication with your second factor.

    (If your second factor device is unavailable or broken, see Lost, Forgot, Broke, or Unavailable 2-Factor Device.)

    (If you have never enrolled in 2-factor authentication, you must do so before connecting to the VPN. For instructions, see Using 2-Factor Authentication.)

    • To use push notification:

      1. In the Secondary Password: text box, type: push

        (This will send a push notification to the first push-capable device that is enrolled in your Duo account. To send the push notification to a different device, add a number to the end. For example, "push2" or "push3".)

      2. Click the Connect button.

      3. When the push notification appears, accept the Duo push notification.

        (If the push notification does not appear, see Duo Push Not Received.)

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use SMS text message:

      1. In the Secondary Password: text box, type: sms1

        (This will send an SMS to the first SMS-capable device that is enrolled in your Duo account. To send the SMS to a different device, add a number to the end. For example, "sms2" or "sms3".)

      2. Click the Connect button.

      3. You will see an error message saying: "Credentials were invalid. Please try again." This is normal, because Pulse must clear the Secondary Password text box so that you can type a passcode.

      4. You will receive an SMS text message that starts with "SMS passcodes:" to your primary mobile phone. Open that text message. The text message will contain 10 different passcodes that are each 6-digits long.

      5. In the Secondary Password: text box, type one of the passcodes from the SMS text message.

      6. Click the Connect button.

      7. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

      8. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a voice phone call:

      1. In the Secondary Password: text box, type: phone

        (This will call the first voice-capable device that is enrolled in your Duo account. To have a different device called, add a number to the end. For example, "phone2" or "phone3".)

      2. Click the Connect button.

      3. The primary telephone number associated with your Duo account will ring. Answer the telephone.

      4. Press one of the number keys on the phone to confirm the authentication.

      5. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a Yubikey:

      1. The Yubikey must be previously registered with Duo as AES. U2F tokens will not work. For instructions, see Enrolling a YubiKey as AES/OTP to Use in Any Browser.

      2. Click in the Secondary Password: text box to place your cursor there.

      3. Tap your YubiKey. The passcode will be generated and submitted by the YubiKey for you.

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a 6-digit numeric passcode from the Duo mobile app:

      1. Start the Duo mobile app.

      2. In the Duo mobile app, tap the key icon.

      3. In the Secondary Password: text box, type the 6-digit numeric passcode.

      4. Click the Connect button.

      5. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a 6-digit numeric passcode from a D-100 token or a software token:

      1. Use the D-100 token or the smartphone application to generate a 6-digit numeric code.

      2. In the Secondary Password: text box, type the 6-digit numeric passcode.

      3. Click the Connect button.

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

  5. If prompted about an upgrade to Pulse:

    1. Click the Upgrade button.

    2. Allow the installer to run.

      1. In the Name: text box, type the name of an administrator account.

      2. In the Password: text box, type the administrator password.

      3. Click OK. Pulse will download and install the upgraded version, restart, and you will be reconnected to the remote access - VPN.

  6. When you are finished using the remote access - VPN, disconnect from it. To do this:

    1. In the Mac OS top menu bar, click the Pulse icon.

      Image of the Pulse icon

    2. From the drop-down list, select b) - VT Traffic over VPN.

    3. Select Disconnect.

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Download and Install Pulse in Windows 7 / 8 / 10

  1. Log on to your computer with an account that holds administrator privileges.

  2. Verify that you are registered to use the remote access - VPN service.

    (Network Infrastructure and Services (NI&S) offers remote access - VPN independently or as a bundled service with the Virginia Tech Wireless Network service or with the Virginia Tech wired Ethernet service. To connect to the remote access - VPN service, you must be subscribed to either the Virginia Tech Wireless Network service or the Virginia Tech wired Ethernet service.)

  3. If you have not already done so, enroll in 2-factor authentication by following the instructions at Using 2-Factor Authentication.

  4. If Pulse is currently installed, uninstall Pulse.

    1. Click the Start button.

    2. Your cursor will automatically be placed in a text box. Start typing: programs

    3. As you type, results will appear and change. Select Programs and Features.

    4. In the list, select Pulse Secure. (You may have to scroll down to see Pulse Secure.)

    5. Above the list, click the Uninstall button.

    6. When prompted about are you sure, click the Yes button.

    7. When prompted to save configuration settings, click the No button.

    8. When the uninstall is complete, click OK.
  5. To download the Pulse installer, click the following link: vtVpnSetup.exe.

  6. Save the installer file to your computer.

  7. When the download is complete, to launch the installer, in Windows Explorer or File Explorer, double-click the vtVpnSetup icon.

    Double-click the vtVpnSetup.exe icon.

  8. If prompted by a Windows protected your PC window:

    1. Click the More info link.

      Image of the More info link highlighted

    2. Click the Run anyway button.

      Image of the Run anyway button highlighted

  9. In the user account control window, click the Yes button.

  10. Click the Install button.

    Image of the Install button.

  11. When the installation is complete, click the Finish button. Pulse will start and minimize to the notification area.

    Image of the Finish button.

  12. Follow the instructions to connect to either option a) - All Traffic over VPN or option b) - VT Traffic over VPN.

    (If you do not know which to use, try a) - All Traffic over VPN. If that does not allow you to access the service you need, try b) - VT Traffic over VPN.)

 


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a) - All Traffic over VPN in Windows 7 / 8 / 10

  1. If you have not yet installed Pulse, follow the instructions at Download and Install Pulse in Windows.

  2. In the Windows notification area in the lower-right of the screen, click the Pulse icon.

    Image of the Pulse icon in the notification area.

  3. Select a) - All Traffic over VPN.

    (If you do not see a) - All Traffic over VPN, see Remote Access - VPN Connections Unavailable / Missing.)

  4. Select Connect.

  5. Type your PID and network password.

    1. In the User Name: text box, type your PID.

    2. In the Password: text box, type your network password.

      (If you have forgotten your network password, follow the instructions at Create or Change Network Password / Forgot Network Password. Important: Your Hokies ID password will not work.)

    3. Click the Connect button.

  6. Complete authentication with your second factor.

    (If your second factor device is unavailable or broken, see Lost, Forgot, Broke, or Unavailable 2-Factor Device.)

    (If you have never enrolled in 2-factor authentication, you must do so before connecting to the VPN. For instructions, see Using 2-Factor Authentication.)

    • To use push notification:

      1. In the Secondary Password: text box, type: push

        (This will send a push notification to the first push-capable device that is enrolled in your Duo account. To send the push notification to a different device, add a number to the end. For example, "push2" or "push3".)

      2. Click the Connect button.

      3. When the push notification appears, accept the Duo push notification.

        (If the push notification does not appear, see Duo Push Not Received.)

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use SMS text message:

      1. In the Secondary Password: text box, type: sms1

        (This will send an SMS to the first SMS-capable device that is enrolled in your Duo account. To send the SMS to a different device, add a number to the end. For example, "sms2" or "sms3".)

      2. Click the Connect button.

      3. You will see an error message saying: "Credentials were invalid. Please try again." This is normal, because Pulse must clear the Secondary Password text box so that you can type a passcode.

      4. You will receive an SMS text message that starts with "SMS passcodes:" to your primary mobile phone. Open that text message. The text message will contain 10 different passcodes that are each 6-digits long.

      5. In the Secondary Password: text box, type one of the passcodes from the SMS text message.

      6. Click the Connect button.

      7. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a voice phone call:

      1. In the Secondary Password: text box, type: phone

        (This will call the first voice-capable device that is enrolled in your Duo account. To have a different device called, add a number to the end. For example, "phone2" or "phone3".)

      2. Click the Connect button.

      3. The primary telephone number associated with your Duo account will ring. Answer the telephone.

        (If you want to the Duo voice call to go to a second telephone registered with your Duo account, in the Secondary Password: text box, type: phone2)

      4. Press one of the number keys on the phone to confirm the authentication.

      5. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a Yubikey:

      1. The Yubikey must be previously registered with Duo as AES. U2F tokens will not work. For instructions, see Enrolling a YubiKey as AES/OTP to Use in Any Browser.

      2. Click in the Secondary Password: text box to place your cursor there.

      3. Tap your YubiKey. The passcode will be generated and submitted by the YubiKey for you.

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a 6-digit numeric passcode from the Duo mobile app:

      1. Start the Duo mobile app.

      2. In the Duo mobile app, tap the key icon.

      3. In the Secondary Password: text box, type the 6-digit numeric passcode.

      4. Click the Connect button.

      5. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a 6-digit numeric passcode from a D-100 token or a software token:

      1. Use the D-100 token or the smartphone application to generate a 6-digit numeric code.

      2. In the Secondary Password: text box, type the 6-digit numeric passcode.

      3. Click the Connect button.

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

  7. If prompted about an upgrade to Pulse:

    1. Click the Upgrade button.

    2. In the user account control window, click the Yes button. Pulse will download and install the upgraded version, restart, and you will be reconnected to the remote access - VPN.

  8. When you are finished using the remote access - VPN, disconnect from it. To do this:

    1. In the Windows notification area in the lower-right of the screen, click the Pulse icon.

      Image of the Pulse icon in the notification area.

    2. Select a) - All Traffic over VPN

    3. Select Disconnect.

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b) - VT Traffic over VPN in Windows 7 / 8 / 10

  1. If you have not yet installed Pulse, follow the instructions at Download and Install Pulse in Windows.

  2. Connect to option number two.

    1. In the Windows notification area in the lower-right of the screen, click the Pulse icon.

      Image of the Pulse icon in the notification area.

    2. Select b) - VT Traffic over VPN.

      (If you do not see b) - VT Traffic over VPN, see Remote Access - VPN Connections Unavailable / Missing.)

    3. Select Connect.

  3. Type your PID and network password.

    1. In the User Name: text box, type your PID, which is the first part of your @vt.edu email address.

    2. In the Password: text box, type your network password.

      (If you have forgotten your password, follow the instructions at Create or Change Network Password/ Forgot Network Password. Important: Your Hokies ID password will not work.)

    3. Click the Connect button.

  4. Complete authentication with your second factor.

    (If your second factor device is unavailable or broken, see Lost, Forgot, Broke, or Unavailable 2-Factor Device.)

    (If you have never enrolled in 2-factor authentication, you must do so before connecting to the VPN. For instructions, see Using 2-Factor Authentication.)

    • To use push notification:

      1. In the Secondary Password: text box, type: push

        (This will send a push notification to the first push-capable device that is enrolled in your Duo account. To send the push notification to a different device, add a number to the end. For example, "push2" or "push3".)

      2. Click the Connect button.

      3. When the push notification appears, accept the Duo push notification.

        (If the push notification does not appear, see Duo Push Not Received.)

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use SMS text message:

      1. In the Secondary Password: text box, type: sms1

        (This will send an SMS to the first SMS-capable device that is enrolled in your Duo account. To send the SMS to a different device, add a number to the end. For example, "sms2" or "sms3".)

      2. Click the Connect button.

      3. You will see an error message saying: "Credentials were invalid. Please try again." This is normal, because Pulse must clear the Secondary Password text box so that you can type a passcode.

      4. You will receive an SMS text message that starts with "SMS passcodes:" to your primary mobile phone. Open that text message. The text message will contain 10 different passcodes that are each 6-digits long.

      5. In the Secondary Password: text box, type one of the passcodes from the SMS text message.

      6. Click the Connect button.

      7. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a voice phone call:

      1. In the Secondary Password: text box, type: phone

        (This will call the first voice-capable device that is enrolled in your Duo account. To have a different device called, add a number to the end. For example, "phone2" or "phone3".)

      2. Click the Connect button.

      3. The primary telephone number associated with your Duo account will ring. Answer the telephone.

      4. Press one of the number keys on the phone to confirm the authentication.

      5. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a Yubikey:

      1. The Yubikey must be previously registered with Duo as AES. U2F tokens will not work. For instructions, see Enrolling a YubiKey as AES/OTP to Use in Any Browser.

      2. Click in the Secondary Password: text box to place your cursor there.

      3. Tap your YubiKey. The passcode will be generated and submitted by the YubiKey for you.

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a 6-digit numeric passcode from the Duo mobile app:

      1. Start the Duo mobile app.

      2. In the Duo mobile app, tap the key icon.

      3. In the Secondary Password: text box, type the 6-digit numeric passcode.

      4. Click the Connect button.

      5. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

    • To use a 6-digit numeric passcode from a D-100 token or a software token:

      1. Use the D-100 token or the smartphone application to generate a 6-digit numeric code.

      2. In the Secondary Password: text box, type the 6-digit numeric passcode.

      3. Click the Connect button.

      4. When the connection is complete, the window will automatically close, and the Pulse icon will now have a green arrow.

  5. If prompted about an upgrade to Pulse:

    1. Click the Upgrade button.

    2. In the user account control window, click the Yes button. Pulse will download and install the upgraded version, restart, and you will be reconnected to the remote access - VPN.

  6. When you are finished using the remote access - VPN, disconnect from it. To do this:

    1. In the Windows notification area in the lower-right of the screen, click the Pulse icon.

      Image of the Pulse icon in the notification area.

    2. From the list, select b) - VT Traffic over VPN.

    3. Select Disconnect.


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Download, Install, and Connect to VPN in Linux

Disclaimer: 4Help does not support Linux installations. Due to the wide variety of Linux distributions, 4Help cannot provide any support beyond these basic instructions. We do not guarantee that they will work with your particular device or client.

For more information, click the following link to view the Pulse Secure Client for Linux (PDF) starting at the Installing Pulse Secure Client for Linux section on page 11: Pulse Secure Client for Linux (PDF).

These instructions were created using Ubuntu. Instructions may differ for other distributions.

  1. Click one of the following links to download the Pulse installer appropriate for your version of Linux:

  2. Use a terminal application to install the Pulse application.

    1. Start a terminal application.

    2. Navigate to the Downloads folder by entering: cd Downloads

    3. Enter: sudo dpkg –i pulse-8.2R5.i386.deb

      Image of the terminal with the output of the command

    4. To install dependencies, enter: /usr/local/pulse/PulseClient.sh install_dependency_packages

      Image of the terminal with the output of the command

    5. When prompted, enter: Y

    6. If the Install Software window appears, ignore it.

    7. To verify the installation, type: ls /usr/local/pulse

      Image of the terminal with the output of the command

  3. Use the graphical Pulse interface to create a connection.

    1. On the Dock, use the graphical search menu to search for: pulse

    2. To start Pulse, double-click the PulseSecure icon.

    3. Create the first connection.

      1. In the Pulse Secure window, click the plus sign (+).

      2. In the Name: text box, type: a) - All Traffic over VPN

      3. In the URL: text box, type:  ras.cns.vt.edu/all2fa

      4. Click the Save button.

    4. Create the second connection.

      1. In the Pulse Secure window, click the plus sign (+).

      2. In the Name: text box, type: b) - VT Traffic over VPN

      3. In the URL: text box, type: ras.cns.vt.edu/vt2fa

      4. Click the Save button.

  4. Use the graphical Pulse interface to connect.

    1. Click the Connect button.

    2. Type your PID and network password.

      1. In the username: text box, type your PID, which is the first part of your @vt.edu email address.

      2. In the password: text box, type your network password.

        (If you have forgotten your password, follow the instructions at Create or Change Network Password/ Forgot Network Password. Important: Your Hokies ID password will not work.)

      3. Click the Sign In button.

      4. When prompted, complete authentication with your second factor. For instructions, see Authenticating with Your Second Factor.

    3. When the connection is complete, the Connect button will change to the Disconnect button.

  5. When you are finished using the remote access - VPN, disconnect from it by clicking the Disconnect button.

Alternate Client for Linux: OpenConnect

Disclaimer: 4Help does not support Linux installations. Due to the wide variety of Linux distributions, 4Help cannot provide any support beyond these basic instructions. We do not guarantee that they will work with your particular device or client.

  1. Install openconnect (version 7.08 or higher).

  2. OpenConnect can be used with NetworkManager (recommended), or manually from the command line.

    • NetworkManager (recommended)

      1. Install the networkmanager-openconnect package.

      2. After installation, restart your computer.

      3. Then configure and connect with nm-applet (network manager's tray icon utility) or similar utility to the server: juniper https://ras.cns.vt.edu/all2fa

    • Command line: Run openconnect as root by entering: sudo openconnect --juniper https://ras.cns.vt.edu/all2fa

  3. When prompted, for username, enter your PID.

  4. When prompted, for password, enter your network password.

    (If you have forgotten your password, follow the instructions at Create or Change Network Password/ Forgot Network Password.)

  5. When prompted for password#2, enter the method of 2-factor authentication you want to use:

    • push

      (This will send a push notification to the first push-capable device that is enrolled in your Duo account. To send the push notification to a different device, add a number to the end. For example, "push2" or "push3".)

    • phone

      (This will call the first voice-capable device that is enrolled in your Duo account. To have a different device called, add a number to the end. For example, "phone2" or "phone3".)

    • sms1

      (This will send an SMS to the first SMS-capable device that is enrolled in your Duo account. To send the SMS to a different device, add a number to the end. For example, "sms2" or "sms3".)

    • (You may use a passcode by entering the 6-digit passcode at the password#2 prompt.)

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