This site requires JavaScript to be enabled
IT Knowledge Base > General > VPN > Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN
Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN
Article: KB0010740 Published: 11-08-2016 Last modified: 11-08-2016 Views: 4639
Permalink: 

Question:

How do I connect to the Virginia Tech remote access - virtual private network (VPN)? How do I download, install, or configure Junos Pulse or Pulse Secure?

Answer:

For other operating systems or devices, see the Remote Access - Virtual Private Network page.

For remote access - VPN support, submit an incident to 4Help Self Service.

Contents


Download and Install Pulse in Mac OS 10.8 Mountain Lion / 10.9 Mavericks / 10.10 Yosemite / 10.11 El Capitan / 10.12 Sierra

  1. Log on to your computer with an account that has administrator privileges.

  2. Verify that you are registered to use the remote access - VPN service. For more information, see the Remote Access - Virtual Private Network page.

  3. To avoid confusion, delete all VPN connections.

    1. From the Apple drop-down list, select System Preferences....

      System Preferences

    2. Click the Network icon.

      Click the Network icon.

    3. In the left pane, for each VPN connection listed:

      1. Click the VPN connection.

      2. At the bottom of the left pane, click the minus (-) button.

    4. Click the Apply button.

    5. Close the Network window.

  4. To download the Pulse installer, click the following link: vtVpnSetup.

  5. Save the installer file to your computer.

    In Firefox for Mac, choose to save the file.

  6. When the download is complete, in Finder, double-click the vtVpnSetup.dmg icon to launch the installer.

    In Finder for Mac, double-click vtVpnSetup.dmg.

  7. Right-click the vtVpnSetup icon.

  8. Select Open.

    Select Open.

  9. If prompted about unidentified developer, click the Open button.

    Click the Open button.

  10. Click the Continue button.

    Image of Click the Continue button

  11. Click the Install button.

    Image of the Install button

  12. In the authentication window:

    1. In the Username: or Name: text box, type the name of an administrator account.

    2. In the Password: text box, type the administrator password.

    3. Click the Install Software button.

      Click the Install Software button.

  13. When the installation is complete, click the Close button. Pulse will automatically start and minimize to the top menu bar.

    Click the Close button.

  14. If prompted about moving the installer to the trash, click the Keep button.

  15. Follow the instructions to connect to either option 1 - VT Traffic over VPN or option 2 - All Traffic over VPN. (If you do not know which to use, try option 1 - VT Traffic over VPN. If that does not allow you to access the service you need, try option 2 - All Traffic over VPN.)

Contents: Download and Install for Mac OS || VT Traffic over VPN for Mac OS || All Traffic over VPN for Mac OS || Download and Install for Windows || VT Traffic over VPN for Windows || All Traffic over VPN for Windows || Linux: Download, Install, and Connect || Top of page


1 - VT Traffic over VPN in Mac OS 10.8 Mountain Lion / 10.9 Mavericks / 10.10 Yosemite / 10.11 El Capitan / 10.12 Sierra

  1. If you have not yet installed Pulse, follow the instructions at Download and Install Pulse in Mac OS.

  2. In the Mac OS top menu bar, click the Pulse icon.

    Image of the Pulse icon

  3. Select 1 - VT Traffic over VPN.

    Select 1 - VT Traffic over VPN.

  4. Select Connect.

    Select Connect.

  5. In the User Name: text box, type your PID.

  6. In the Password: text box, type your network password. If you have forgotten your network password, follow the instructions at Create or Change Network Password / Forgot Network Password. Important: Your Hokies ID password will not work.

  7. Click the Connect button. When the connection is complete, the window will automatically close.

  8. If prompted about an upgrade to Pulse:

    1. Click the Upgrade button.

    2. Allow the installer to run.

      1. In the Username: or Name: text box, type the name of an administrator account.

      2. In the Password: text box, type the administrator password.

      3. Click OK. Pulse will download and install the upgraded version, restart, and you will be reconnected to the remote access - VPN.

  9. When you are finished using the remote access - VPN, disconnect from it. To do this:

    1. In the Mac OS top menu bar, click the Pulse icon.

      Image of the Pulse icon

    2. Select 1 - VT Traffic over VPN.

      Select 1 - VT Traffic over VPN.

    3. Select Disconnect.


Contents: Download and Install for Mac OS || VT Traffic over VPN for Mac OS || All Traffic over VPN for Mac OS || Download and Install for Windows || VT Traffic over VPN for Windows || All Traffic over VPN for Windows || Linux: Download, Install, and Connect || Top of page


2 - All Traffic over VPN in Mac OS 10.8 Mountain Lion / 10.9 Mavericks / 10.10 Yosemite / 10.11 El Capitan / 10.12 Sierra

  1. If you have not yet installed Pulse Secure, follow the instructions at Download and Install Pulse in Mac OS 10.8 / 10.9 / 10.10 / 10.11.

  2. Connect to option number two.

    1. In the Mac OS top menu bar, click the Pulse icon.

      Image of the Pulse icon

    2. Select 2 - All Traffic over VPN.

    3. Select Connect.

  3. Enter your credentials.

    1. In the User Name: text box, type your PID.

    2. In the Password: text box, type your network password. If you have forgotten your password, follow the instructions at Create or Change Network Password/ Forgot Network Password. Important: Your Hokies ID password will not work.

    3. Click the Connect button.

  4. If prompted about an upgrade to Pulse:

    1. Click the Upgrade button.

    2. Allow the installer to run.

      1. In the Name: text box, type the name of an administrator account.

      2. In the Password: text box, type the administrator password.

      3. Click OK. Pulse will download and install the upgraded version, restart, and you will be reconnected to the remote access - VPN.

  5. When you are finished using the remote access - VPN, disconnect from it. To do this:

    1. In the Mac OS top menu bar, click the Pulse icon.

      Image of the Pulse icon

    2. From the drop-down list, select 2 - All Traffic over VPN.

    3. Select Disconnect.

Contents: Download and Install for Mac OS || VT Traffic over VPN for Mac OS || All Traffic over VPN for Mac OS || Download and Install for Windows || VT Traffic over VPN for Windows || All Traffic over VPN for Windows || Linux: Download, Install, and Connect || Top of page


Download and Install Pulse in Windows 7 / 8 / 10

  1. Log on to your computer with an account that holds administrator privileges.

  2. Verify that you are registered to use the remote access - VPN service. For more information, see the Remote Access - Virtual Private Network page.

  3. To download the Pulse installer, click the following link: vtVpnSetup.exe.

  4. Save the installer file to your computer.

  5. When the download is complete, to launch the installer, in Windows Explorer or File Explorer, double-click the vtVpnSetup icon.

    Double-click the vtVpnSetup.exe icon.

  6. If prompted by a Windows protected your PC window:

    1. Click the More info link.

      Image of the More info link highlighted

    2. Click the Run anyway button.

      Image of the Run anyway button highlighted

  7. In the user account control window, click the Yes button.

  8. Click the Install button.

    Image of the Install button.

  9. When the installation is complete, click the Finish button. Pulse will start and minimize to the notification area.

    Image of the Finish button.

  10. Follow the instructions to connect to either option 1 - VT Traffic over VPN or option 2 - All Traffic over VPN. (If you do not know which to use, try option 1 - VT Traffic over VPN. If that does not allow you to access the service you need, try option 2 - All Traffic over VPN.)


Contents: Download and Install for Mac OS || VT Traffic over VPN for Mac OS || All Traffic over VPN for Mac OS || Download and Install for Windows || VT Traffic over VPN for Windows || All Traffic over VPN for Windows || Linux: Download, Install, and Connect || Top of page


1 -  VT Traffic over VPN in Windows 7 / 8 / 10

  1. If you have not yet installed Pulse, follow the instructions at Download and Install Pulse in Windows.

  2. In the Windows notification area in the lower-right of the screen, click the Pulse icon.

    Image of the Pulse icon in the notification area.

  3. Select 1 - VT Traffic over VPN.

  4. Select Connect.

    Image of the Connect item highlighted in the drop-down list

  5. In the User Name: text box, type your PID.

  6. In the Password: text box, type your network password. If you have forgotten your network password, follow the instructions at Create or Change Network Password / Forgot Network Password. Important: Your Hokies ID password will not work.

  7. Click the Connect button. When the connection is complete, the window will automatically close.

  8. If prompted about an upgrade to Pulse:

    1. Click the Upgrade button.

    2. In the user account control window, click the Yes button. Pulse will download and install the upgraded version, restart, and you will be reconnected to the remote access - VPN.

  9. When you are finished using the remote access - VPN, disconnect from it. To do this:

    1. In the Windows notification area in the lower-right of the screen, click the Pulse icon.

      Image of the Pulse icon in the notification area.

    2. Select 1 - VT Traffic over VPN.

    3. Select Disconnect.

      Image of the Disconnect option highlighted


Contents: Download and Install for Mac OS || VT Traffic over VPN for Mac OS || All Traffic over VPN for Mac OS || Download and Install for Windows || VT Traffic over VPN for Windows || All Traffic over VPN for Windows || Linux: Download, Install, and Connect || Top of page


2 - All Traffic over VPN in Windows 7 / 8 / 10

  1. If you have not yet installed Pulse, follow the instructions at Download and Install Pulse in Windows.

  2. Connect to option number two.

    1. In the Windows notification area in the lower-right of the screen, click the Pulse icon.

      Image of the Pulse icon in the notification area.

    2. Select 2 - All Traffic over VPN.

    3. Select Connect.

      Image of the Connect option highlighted

  3. Enter your credentials.

    1. In the User Name: text box, type your PID, which is the first part of your @vt.edu email address.

    2. In the Password: text box, type your network password. If you have forgotten your password, follow the instructions at Create or Change Network Password/ Forgot Network Password. Important: Your Hokies ID password will not work.

    3. Click the Connect button.

  4. If prompted about an upgrade to Pulse:

    1. Click the Upgrade button.

    2. In the user account control window, click the Yes button. Pulse will download and install the upgraded version, restart, and you will be reconnected to the remote access - VPN.

  5. When you are finished using the remote access - VPN, disconnect from it. To do this:

    1. In the Windows notification area in the lower-right of the screen, click the Pulse icon.

      Image of the Pulse icon in the notification area.

    2. From the list, select 2 - All Traffic over VPN.

    3. Select Disconnect.

      Image of the Disconnect option highlighted


Contents: Download and Install for Mac OS || VT Traffic over VPN for Mac OS || All Traffic over VPN for Mac OS || Download and Install for Windows || VT Traffic over VPN for Windows || All Traffic over VPN for Windows || Linux: Download, Install, and Connect || Top of page


Download, Install, and Connect to VPN in Linux

Disclaimer: 4Help does not support Linux installations. Due to the wide variety of Linux distributions, 4Help cannot provide any support beyond these basic instructions. We do not guarantee that they will work with your particular device or client.

  1. Note: These instructions are provided as a general guideline and assume basic knowledge of Linux. If you need help using Linux, search the Internet using a search engine.
  2. Verify your status, and install Java JRE.

    1. Verify that you are registered to use the remote access - VPN service. For more information, see the Remote Access - Virtual Private Network page.

    2. Download and install Java JRE. Refer to the articles below from Oracle Java:

    3. For 64-bit Linux installations, install packages for Java and 32-bit Java as well as 32-bit dependencies. For example, in Ubuntu, in a terminal window, enter: apt-get install openjdk-7-jre icedtea-7-plugin openjdk-7-jre:i386 libstdc++6:i386 lib32z1 lib32ncurses5 lib32bz2-1.0 libxext6:i386 libxrender1:i386 libxtst6:i386 libxi6:i386 fastjar

    4. In Ubuntu 14.04 only:

      1. In a terminal window, add a symlink for update-alternatives, by entering: ln -s /usr/bin/update-alternatives /usr/sbin/

      2. Use update-alternatives to switch to 32-bit java.

        1. In a terminal window, enter: update-alternatives --config java

        2. In the window that appears, select the 32-bit version of Java which will have i386 in the package name to set it as the active version of Java.

  3. Log on to the Web page with your credentials.

    1. In a Web browser, go to the https://ras.cns.vt.edu/dana-cached/nc/ncLinuxApp.jar Web page.

    2. In the Virginia Tech PID text box, type your PID.

    3. In the Network Password text box, type your network password. If you forgot your password, follow the instructions at Create or Change Network Password / Forgot Network Password.

    4. Click the Sign In button.

  4. Download and save the ncLinuxApp.jar file to your computer.

  5. When the download is complete, unpackage the ncLinuxApp.jar file.

  6. Download and save the SSL certificate.

    1. In a terminal window, navigate to the directory of the unpackaged ncLinuxApp.jar file.

    2. In a terminal window, generate a certificate for ras.cns.vt.edu by entering:./getx509certificate.sh ras.cns.vt.edu ABC.crt Replace ABC with a custom name for the certificate.

  7. In a terminal window, enter: export PATH=/usr/lib/jvm/java-7-openjdk-i386/jre/bin/:$PATH Replace =/usr/lib/jvm/java-7-openjdk-i386/jre/bin/:$PATH with the appropriate text for your configuration.

  8. Depending on whether you want to send only VT traffic through the VPN or all traffic through the VPN (If you do not know which to use, try option 1 - VT Traffic over VPN. If that does not allow you to access the service you need, try option 2 - All Traffic over VPN.):

    • To send only VT traffic through the VPN, in a terminal window, enter: java -cp ./NC.jar NC -h ras.cns.vt.edu -u ABC -f XYZ -L 3 -r RemoteAccessUsers -U "https://ras.cns.vt.edu/" Replace ABC with your own PID. Replace XYZ with the path to the SSL certificate that you downloaded.

    • To send all traffic through the VPN, in a terminal window, enter: java -cp ./NC.jar NC -h ras.cns.vt.edu -u ABC -f XYZ -L 3 -r RAS-Public -U "https://ras.cns.vt.edu/" Replace ABC with your own PID. Replace XYZ with the path to the SSL certificate that you downloaded.

Was this helpful?
YesNo
Rate this article