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IT Knowledge Base > General > Requesting, Modifying, or Deleting GAE (Google Auxiliary Email) Account
Requesting, Modifying, or Deleting GAE (Google Auxiliary Email) Account
Article: KB0010762 Published: 02-20-2018 Last modified: 02-20-2018 Views: 82
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Question:

How do I request, get, obtain, make, or create a GAE (Google Auxiliary Email) account? How do I modify, change, or delete a GAE account?

Answer:

Contents


Requesting a GAE Account

To request a GAE account, submit a 4Help incident at http://4help.vt.edu with:

  • GAE primary owner’s VT Username (must be an active Virginia Tech employee)
  • GAE account name preference (no dashes or underscores)
  • Additional “@vt.edu” address aliases, if any

For instructions on logging into a GAE account as an owner or delegate, see How will I check a Google Auxiliary Email (GAE) account after the January 29, 2018 changes?.


Contents: Requesting a GAE Account || Name Your GAE Account || Set or Change Reply-to Address of GAE Account || Adding an Owner / Delegate to or Sharing a GAE Account || Modifying or Deleting a GAE Account || Renaming a GAE Account || Top of page


Name Your GAE Account

By default, your GAE account will have the primary user’s first and last name, which somewhat defeats the purpose of a departmental or project account. To give the account a different name, edit the profile via Google+.

To do this:

  1. Log into your GAE account by following the instructions at How will I check a Google Auxiliary Email (GAE) account after the January 29, 2018 changes?.

  2. If prompted to add a recovery phone option:

    • If you want to add a recovery phone number now, click the Add a phone button, and follow the on-screen instructions to complete the process.

    • To skip adding a phone number, click the Done button.

  3. Once logged in, follow the instructions at the Google Change your Google+ profile name help page.

Contents: Requesting a GAE Account || Name Your GAE Account || Set or Change Reply-to Address of GAE Account || Adding an Owner / Delegate to or Sharing a GAE Account || Modifying or Deleting a GAE Account || Renaming a GAE Account || Top of page


 

Set or Change Reply-to Address of GAE Account

To set or change the return email address where replies will be sent:

  1. Log into your GAE account by following the instructions at How will I check a Google Auxiliary Email (GAE) account after the January 29, 2018 changes?.

  2. Follow the instructions at the Google Send emails from a different address or alias help page.

Contents: Requesting a GAE Account || Name Your GAE Account || Set or Change Reply-to Address of GAE Account || Adding an Owner / Delegate to or Sharing a GAE Account || Modifying or Deleting a GAE Account || Renaming a GAE Account || Top of page


 

Adding a Owner / Delegate to or Sharing a GAE Account

To share, delegate, or grant access to the Google Mail or Google Calendar associated with a GAE account, follow the instructions at How will I check a Google Auxiliary Email (GAE) account after the January 29, 2018 changes?.


Contents: Requesting a GAE Account || Name Your GAE Account || Set or Change Reply-to Address of GAE Account || Adding an Owner / Delegate to or Sharing a GAE Account || Modifying or Deleting a GAE Account || Renaming a GAE Account || Top of page


Modifying or Deleting a GAE Account

Transfer Ownership

If the primary GAE owner is unable to serve as such, he or she may request a transfer of ownership to a GAE delegate to maintain business continuity. The owner should submit an incident to 4Help at http://4help.vt.edu with the current and new owner’s VT Username and contact information, and any changes to delegates and email aliases.  4Help will then contact the current and new owner to coordinate the transfer, and send instructions for changing the GAE password via VT Account Manager to the new owner.

If the primary GAE owner is unable, through termination or infirmity, to make the request, the department head may request that the account be transferred to an active employee in his or her department, or request that the account be deleted.  These requests are routed to the deputy Chief Information Officer, currently Scot Ransbottom, for approval, and then back to 4Help to follow up with the new primary owner if one is created.  If the account is deleted, the name becomes available for use as an alias or new GAE account.

For more information on GAE accounts, see the GAE (Google Auxiliary Email) Account service catalog item or contact 4Help by submitting an incident at http://4help.vt.edu.

 Modify / Change / Delete Account

To request GAE configuration changes, deletion, or assistance, contact 4Help by submitting an incident to 4Help Self Service.

 


Contents: Requesting a GAE Account || Name Your GAE Account || Set or Change Reply-to Address of GAE Account || Adding an Owner / Delegate to or Sharing a GAE Account || Modifying or Deleting a GAE Account || Renaming a GAE Account || Top of page


Renaming a GAE Account

GAE accounts are unable to be renamed. However, as the account's primary owner, you can create a new GAE account and then transfer everything from the old GAE account to the new GAE account.

  1. Request a GAE account with the new name.
  2. Once the new GAE account is created, transfer the contents out of the old GAE account into the new GAE account.
  3. Delete the old GAE account.

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