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IT Knowledge Base > General > Suspicious or Unusual Activity Error in VT Google Apps Mail
Suspicious or Unusual Activity Error in VT Google Apps Mail
Article: KB0010848 Published: 02-14-2017 Last modified: 11-01-2017 Views: 40
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Question:

When I try to log in to my VT Google Apps Mail account I receive the following error message and am "locked out":

Account access temporarily disabled because of suspicious activity. Google has detected unusual activity related to your account and temporarily disabled it. To reestablish access to your account, contact your Google Apps administrator.

Answer:

  1. Change your VT Google Apps Mail password by following the instructions at Changing My Password.

  2. Wait for Google to remove the lock. This may take from a few minutes to 24 hours.

  3. Try to log on to VT Google Apps Mail again. 

  4. If you have waited 24 hours after changing your password and still cannot log in, contact 4Help at http://4help.vt.edu.

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