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IT Knowledge Base > General > Wireless > Sponsored Guest Wireless on VirginiaTech SSID
Sponsored Guest Wireless on VirginiaTech SSID
Article: KB0010891 Published: 05-02-2017 Last modified: 05-02-2017 Views: 71
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Question:

With a sponsored guest wireless (sometimes written as WiFi, Wi-Fi, or Wi Fi) account, how do I access the Internet via the VirginiaTechSSID? I forgot the password for my sponsored guest wireless account. How does my department become a sponsor?

Answer:

Contents

Connecting to the VirginiaTechSSID Wireless Internet as a Sponsored Guest

If eduroam is available at your home institution, connect to the eduroam network here at Virginia Tech. For more information, see the Connecting to eduroam at Virginia Tech page, under the Visitors heading.

Image of the eduroam logo

If you have been given credentials (username and password), follow the instructions at Connecting to the VirginiaTech SSID as a Guest for Wireless Internet under Have Account.

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Forgot Password

  • Guest: Contact your sponsor (contact person at Virginia Tech) to have them reset your sponsored guest wireless password. If you do not know who your sponsor is, call Virginia Tech's 4Help at (540) 231 4357.

  • Departmental operator / sponsor: If you forgot your PID password for the management tool, follow the instructions at Forgot PID Password.

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My Virginia Tech organization is interested in sponsoring guests for wireless access. How do we subscribe to the service?

Departmental guest wireless sponsorship is available to any Virginia Tech department. Your department may already be subscribed to the service; please check with your departmental network liaison, first.

Your department must enroll by completing the form on the Guest Access page and submitting it to Customer Support Services (CSS). For more information and to view the form, go to the Guest Access page.

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Logging on to the Departmental Sponsor Management Tool

  1. Go to the Additional Wireless Services page.

  2. In the Username: text box, type your PID. (If you do not know your PID, see the Forgot PID page.)

  3. In the Password: text box, type your PID password. (If you forgot your password, follow the instructions at Forgot PID Password.)

  4. Click the Log in button.

    Image of the Login page with the Username, Password, and Log In button highlighted

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Create a Sponsored Account

  1. Log on to the management tool by following the instructions under Logging on to the Departmental Sponsor Management Tool.

  2. In the left menu pane, select Create Account.

    Image of the Create Account link in the menu

  3. Type the guest's information.

    1. In the Name of Guest: text box, type the first and last name of the guest.

    2. Optionally, in the Mobile Phone Number: text box, type a 10-digit phone number that can receive SMS text messages. Providing a mobile phone number will allow you to send an SMS text message with the account details (username and password) to the guest.

    3. In the Username (Email Address): text box, type an email address which the guest will use as their username.

      Image of the Name of Guest, Mobile Phone Number, and Username text boxes

  4. Select options for this guest account.

    1. From the Account Activation: drop-down list, select whether this account will become usable right now or at a later date or time.

    2. From the Account Expiration: drop-down list, select whether the account will stop working after 24 hours or after a different length of time, up to a maximum of 30 days.

      Image of the Account Activation and Account Expiration drop-down lists

  5. Click the Create button. You will see "The guest account was successfully created." A random, six-digit numeric code will be generated for each new account.

  6. Important: Do one of the following to send or give the account details (username and password) to the guest:

    • (Recommended) To send an SMS text message with the account details, click the Send SMS receipt to XXXXXXXXXX link where XXXXXXXXXX is replaced by the phone number you entered for the guest.

      Image of the Send SMS receipt link

    • To send an email with the account details, click the Send email receipt to ABC@XYZ.com link where ABC@XYZ.com is replaced by the email address you entered for the guest.

      Image of the Send email receipt link

    • To print a paper copy of the account details:

      1. From the Open print window using template... drop-down list, select Account List. A new window will appear with the account details.

        Image of the Open print window using template drop-down list with Account List highlighted

      2. If a print settings window does not automatically appear, use your browser's print function to print the page.

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Create Multiple Sponsored Guest Accounts / Unknown Email Address

To create multiple generic sponsored guest accounts or to create one or more sponsored guest accounts without an email address:

  1. Log on to the management tool by following the instructions under Logging on to the Departmental Sponsor Management Tool.

  2. In the left menu pane, select Create Multiple.

    Image of the Create Multiple link highlighted in the menu

  3. In the Number of Generic Guest Accounts: text box, type the number of accounts you want to create.

  4. Select options for the guest accounts.

    1. From the Account Activation: drop-down list, select whether these accounts will become usable right now or at a later date or time.

    2. From the Account Expiration: drop-down list, select whether these accounts will stop working after 24 hours or after a different length of time, up to a maximum of 30 days.

      Image of the Account Activation and Account Expiration drop-down lists

  5. Click the Create Accounts button. You will see "Finished creating X guest accounts." A random, six-digit numeric code will be generated for each new account.

  6. Important: Do one of the following to print or download the account details (username and password):

    • To print a paper copy of the accounts details:

      1. From the Open print window using template... drop-down list, select Account List. A new window will appear with the account details.

        Image of the Open print window using template drop-down list highlighted

      2. If a print settings window does not automatically appear, use your browser's print function to print the page.

    • To download and save a copy of the account details:

      1. Click the Save list for scratch cards (CSV file) link.

        Image of the Save list for scratch cards link highlighted

      2. If prompted, choose to save the file to your computer.

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Reset a Sponsored Guest's Forgotten Password

  1. Log on to the management tool by following the instructions under Logging on to the Departmental Sponsor Management Tool.

  2. In the left pane, select Manage Accounts.

    Image of Manage Accounts highlighted in the menu

  3. Find the account. To search for the username or phone number:

    1. Near the top of the table, in the Filter: text box, type the username or phone number associated with the account.

      Image of the Filter text box highlighted

    2. As you type, results will appear and change.

  4. Click the username of the account to view options for that account.

  5. Below the username of the account, click the Reset password link.

    Image of the Reset password link highlighted

  6. Click the Update Account button.

  7. Important: Do one of the following to send or give the new password to the guest:

    • (Recommended) To send an SMS text message with the account details, click the Send SMS receipt to XXXXXXXXXX link where XXXXXXXXXX is replaced by the phone number you entered for the guest.

      Image of the Send SMS receipt link

    • To send an email with the account details, click the Send email receipt to ABC@XYZ.com link where ABC@XYZ.com is replaced by the email address you entered for the guest.

      Image of the Send email receipt link

    • To print a paper copy of the account details:

      1. From the Open print window using template... drop-down list, select Account List. A new window will appear with the account details.

        Image of the Open print window using template drop-down list with Account List highlighted

      2. If a print settings window does not automatically appear, use your browser's print function to print the page.

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Change or Extend a Guest's Account Expiration

  1. Log on to the management tool by following the instructions under Logging on to the Departmental Sponsor Management Tool.

  2. In the left pane, select Manage Accounts.

    Image of Manage Accounts highlighted in the menu

  3. Find the account. To search for the username or phone number:

    1. Near the top of the table, in the Filter: text box, type the username or phone number associated with the account.

      Image of the Filter text box highlighted

    2. As you type, results will appear and change.

  4. Click the username of the account to view options for the account.

  5. To the right of the Reset password link, click the Change expiration link.

    Image of the Chagne expiration link highlighted

  6. From the Account Expiration: drop-down list, select a length of time when the account will stop working.

  7. From the Expire Action: drop-down list, select what will happen when the account expiration time is reached.

  8. Click the Update Account button.

    Image of the Update Account button highlighted

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Reactivate an Expired Guest Account

Follow the instructions under Change or Extend a Guest's Account Expiration to re-enable an account by setting a new expiration date.

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Import Accounts

  1. If you want to import accounts from the legacy guest wireless system, first export the accounts from the legacy guest wireless system to a file.

    This import tool will support most list types, and a list of optional fields that can be included in the file are explained on the upload page of the import tool.

  2. Log on to the management tool by following the instructions under Logging on to the Departmental Sponsor Management Tool.

  3. In the left pane, select Import Accounts.

    Image of the Import Accounts link highlighted in the menu

  4. Either upload the file or copy / paste the contents of the file.

    • To upload a file containing the accounts:

      Acceptable file types are XML, comma-separated values (CSV), tab-separated values (TSV), or plain text format.

      Your file must include at least one of the following fields; the other fields are optional and can be set later in the import process:
      Username or email address
      Password
      Name of guest
      Phone number
      Activation time of account
      Expiration time of account
      Role
      Notes

      1. Click the Browse... button.

      2. Navigate to and select the file containing the accounts.

      3. Click the Open button.

    • To copy / paste the contents of the file:

      1. Copy the contents of the file containing the accounts, including the usernames and passwords.

      2. Under Accounts Text:, in the text box, paste the copied text.

  5. Click the Next Step button.

    Image of the Next Step button highlighted

  6. Tell the system which columns of your data are the usernames and passwords.

    1. From the Username: drop-down list, select which column of your data corresponds to the username of the accounts.

    2. From the Password: drop-down list, select which column of your data corresponds to the password of the accounts.

      Image of the Username and Password drop-down lists highlighted

  7. Set options for the guest accounts.

    1. From the Role: drop-down list, select the role you want for these guest accounts.

      (If you don't know, select Sponsored Guest.)

    2. From the Activation Time: drop-down list, select whether the accounts will become usable right now or at a later date or time.

    3. From the Expiration Time: drop-down list, select whether the accounts will be usable forever or will stop working after a specified length of time.

    4. From the Account Lifetime: drop-down list, select the length of time before the accounts will be unusable.

    5. From the Expire Action: drop-down list, select what will happen when the account expiration time is reached.

    6. From the Notes: drop-down list, select whether any notes will be stored with the accounts.

    7. In the Header Rows: text box, type 1 if the first row of your uploaded or pasted data are headings instead of account data.

      Image of the drop-down lists for options for imported accounts

  8. Click the Next Step button.

  9. If the displayed data is correct, click the Create Guest Accounts button to finish creating the accounts.

    Image of the Create Guest Accounts button highlighted

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Report or Ban a Guest or Device

To report a guest and / or their device, call Virginia Tech's 4Help at (540) 231 4357.

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Problems or Questions?

If you have questions or problems or need help, call Virginia Tech's 4Help at (540) 231 4357.


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