Changing or Resetting My Password


Introduction

The words "password" and "passphrase" are often used interchangeably.

Contents

Password Complexity Requirements

Top of page

Password Change Frequency

Account Password Change Frequency
 PID Annually
 HOKIES Annually
 Network / Wireless Never
 Banner Annually

Top of page

Password Tips

Top of page

Instructions

Change VT Username (PID) Passphrase

 

  1. Go to http://onecampus.vt.edu.
  2. If the page appears dark with text overlaid, click the page to dismiss the overlaid text.
  3. If any OneCampus announcements pop-up, after reading the text, click the appropriate button to dismiss the pop-up.
  4. Near the top-right corner of the page, click Sign In.
  5. From the drop-down that appears, click Sign In.
  6. Type your credentials.
    1. In the Username text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
    2. In the Password text box, type your VT Username (PID) passphrase.
    3. Click Login.
    4. Follow the on-screen instructions to complete authentication with your second factor.
  7. To the right of the OneCampus logo, in the What would you like to do? search box, type: account.
  8. On the keyboard, press Enter or Return.
  9. Click Manage Accounts.
  10. Once the Manage Accounts page, select Passphrase from the left menu.
  11. Select Change Passphrase on the left side of the screen, in the VT Username box.
  12. In the Current passphrase text box, type your current VT Username (PID) Passphrase.
  13. After carefully reading the agreement, click I will comply.
  14. In the Passphrase text box, type a new passphrase.
    (For requirements and tips on creating a passphrase, see Virginia Tech Password Rules, Requirements and Tips.)
  15. In the Passphrase again text box, re-type the new passphrase.
  16. You can either change your VT Username (PID) passphrase, only, or you can change your VT Username (PID) passphrase and your Hokies ID password to the same thing at the same time. Note: If you have chosen a different password for your PID and your Hokies account, both passwords may need to be changed; if only one password is changed you may receive a notice to change the other. If BOTH passwords have been changed AFTER a scheduled notice, you may also receive a notice.
    (If you change your Hokies ID password at the same time, it could take up to 24 hours for the changes to the Hokies ID password to take effect.)
    • To change both your VT Username (PID) passphrase AND your Hokies ID password to the same thing, at the same time:
      1. Select Set Passphrase at the bottom of the screen. 
    • To change only your VT Username (PID) passphrase without changing your Hokies ID password:
      1. Check the box at the bottom of the screen Advance: Do not set Hokies passphrase. 
      2. Select Set Passphrase at the bottom of the screen. 
  17. Your VT Username passphrase is now set. Your Hokies ID password should be set within a few seconds, but it could take up to 24 hours for the systems to sync.

Top of page

Reset VT Username (PID) Passphrase

  1. Go to http://onecampus.vt.edu.
  2. Near the top-right corner of the page, click Sign In.
  3. From the drop-down that appears, click Sign In.
  4. You will see the Login screen prompting for username and password.
  5. Under the Passphrase text box, in the sentence "I forgot my username or password." click I forgot.
  6. Select I forgot my password.
  7. In the User name: text box, type your VT Username (PID) which is the first part of your @vt.edu email address.
  8. Click Reset Passphrase.
  9. In the Virginia Tech ID text box, type your numeric, 9-digit ID number.
    (If you do not know your 9-digit ID number, type the last four digits of your Social Security Number.)
  10. Click Continue.
  11. The account recovery methods that you previously set up will appear.
  12. To the right of the method you want to use (Voice, SMS, Google Account, Yahoo Account, etc.), click the button.
    Image of the acconut recovery site with the "Google Acconut" and "Call 4Help" options shown.
  13. Follow the on-screen instructions to verify your account.
  14. When prompted, in the New passphrase text box, type a new passphrase.
    (For requirements and tips on creating a passphrase, see Virginia Tech Password Rules, Requirements and Tips.)
  15. In the New passphrase again text box, re-type the same passphrase.
  16. Click Reset Passphrase.

Top of page

Change or Reset Hokies Password via Account Manager

  1. You must know your VT Username (PID) passphrase to complete this set of instructions. This will change both your VT Username (PID) passphrase and your Hokies passphrase.
    (If you do not know your VT Username (PID) passphrase, instead of these instructions, follow the instructions at Reset Hokies Password via ADadmin.)
  2. Important: Close Outlook, Mail for Mac, and all other desktop email clients connected to Exchange.
  3. Go to http://onecampus.vt.edu.
  4. If the page appears dark with text overlaid, click the page to dismiss the overlaid text.
  5. If any OneCampus announcements pop-up, after reading the text, click the appropriate button to dismiss the pop-up.
  6. Near the top-right corner of the page, click Sign In.
  7. From the drop-down that appears, click Sign In.
  8. Type your credentials.
    1. In the Username text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
    2. In the Password text box, type your VT Username (PID) passphrase. 
      (If you do not know your VT Username (PID) passphrase, instead of these instructions, follow the instructions at Reset Hokies Password via ADadmin.)
    3. Click Login.
    4. Follow the on-screen instructions to complete authentication with your second factor.
  9. To the right of the OneCampus logo, in the What would you like to do? search box, type: account.
  10. On the keyboard, press Enter or Return.
  11. Click Manage Accounts.
  12. Click Passphrase.
  13. Click Change Passphrase.
  14. Enter your existing passphrase and click Proceed.
  15. Review the information and click, I will comply if you agree to comply. The process cannot continue until you agree.
  16. In the Passphrase text box, type a new passphrase.
    (For requirements and tips on creating a passphrase, see Virginia Tech Password Rules, Requirements and Tips.)
  17. In the Passphrase again text box, re-type the new passphrase.
  18. Make sure that Advanced: Do not set Hokies passphrase. is UNCHECKED.
  19. Click Set Passphrase.
  20. Click Next and log out when complete.
  21. Immediately update all desktop email clients and all mobile devices that connect to Exchange with your new password. This is to prevent your account from getting locked. Be sure to update your email clients one at a time, because starting all of them at once may cause you to be locked out.

Top of page

Change Hokies ID Password via ADAdmin

  1. Close Outlook, Mail for Mac, and all other desktop email clients connected to Exchange.
  2. Go to http://onecampus.vt.edu.
  3. If the page appears dark with text overlaid, click the page to dismiss the overlaid text.
  4. If any OneCampus announcements pop-up, after reading the text, click the appropriate button to dismiss the pop-up.
  5. To the right of the OneCampus logo, in the What would you like to do? search box, type: admin.
  6. On the keyboard, press Enter or Return.
  7. Click ADAdmin.
  8. If prompted, log on with your Hokies ID and Hokies ID (Exchange) password.
    (Your Hokies ID is the same as your VT Username (PID). Your Hokies ID password may be different than your VT Username (PID) passphrase.)
    (If you have forgotten your password, follow the instructions at Reset Hokies ID Password via Account Manager instead.)
  9. Follow the on-screen instructions to complete authentication with your second factor.
  10. In the left menu, click Persons.
  11. Under Persons, click Change Password.
    In the Current Password: text box, type your current Hokies ID password.
  12. In the New password: text box, type a new password.
    (For requirements and tips on creating a passphrase, see Virginia Tech Password Rules, Requirements and Tips.)
  13. In the Confirm password: text box, re-type the new password.
  14. Click Change Password.
  15. Immediately update all desktop email clients and all mobile devices that connect to Exchange with your new password. This is to prevent your account from getting locked. Be sure to update your email clients one at a time, because starting all of them at once may cause you to be locked out.

Top of page

Reset Hokies ID Password via ADadmin

  1. Close Outlook, Mail for Mac, and all other desktop email clients.
  2. Contact 4Help by calling (540) 231-4357, and ask to have your forgotten Hokies password reset. A customer support agent will assign you a temporary password.
  3. Go to http://onecampus.vt.edu.
  4. If the page appears dark with text overlaid, click the page to dismiss the overlaid text.
  5. If any OneCampus announcements pop-up, after reading the text, click the appropriate button to dismiss the pop-up.
  6. To the right of the OneCampus logo, in the What would you like to do? search box, type: admin.
  7. On the keyboard, press Enter or Return.
  8. Click ADadmin.
  9. Log on with your Hokies ID (which is the same as your VT Username (PID)) and the temporary password given to you.
  10. Follow the on-screen instructions to complete authentication with your second factor.
  11. Change the temporary password to a password of your choice.
  12. Update the password in each desktop email client and mobile device that connects to the Exchange server. Update one client or mobile device at a time; if you start multiple clients at once, you may be locked out of your account.

Top of page

View, Change, or Reset Network Password

A network password is used by Virginia Tech faculty, staff, and students to connect to the wireless (wifi) network eduroam and the Remote Access - VPN service.

  1. Go to http://onecampus.vt.edu.
  2. If the page appears dark with text overlaid, click the page to dismiss the overlaid text.
  3. If any OneCampus announcements pop-up, after reading the text, click the appropriate button to dismiss the pop-up.
  4. Near the top-right corner of the page, click Sign In.
  5. From the drop-down that appears, click Sign In.
  6. Type your credentials.
    1. In the Username text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
    2. In the Password text box, type your VT Username (PID) passphrase.
    3. Click Login.
      Follow the on-screen instructions to complete authentication with your second factor.
  7. To the right of the OneCampus logo, in the What would you like to do? search box, type: password.
  8. On the keyboard, press Enter or Return.
  9. Click Network Password.
  10. If prompted about "Your password cannot be displayed" click the button corresponding to your choice:
    • To proceed, click Generate new password.
      Important: Your current network password will stop working. You will be given a new, automatically generated network password. The new, automatically generated password is the only network password that will work.
    • To keep your current network password without making changes, click Done.
      Your network password will not be changed from what it is now, and your current network password will continue to work.
  11. Under your email address will be displayed your new or current network password. If you want to have a new, different password automatically generated, click Generate new password.
  12. Wait 30 minutes for the password to sync.
  13. Change the password on any devices that connect to Virginia Tech wireless eduroam or the remote access - virtual private network (VPN) to your new network password. Otherwise, those devices will not be able to connect.

Top of page

Change or Reset Oracle Banner or Warehouse ID Password Using VT Username (PID) Passphrase

  1. Go to https://onecampus.vt.edu/.
  2. If the page darkens with text overlaid, click anywhere on the page to dismiss the overlaid text.
  3. Near the top of the page, in the What would you like to do? search box, type: banner.
  4. On the keyboard, press Enter or Return.
  5. Click IMS Websystem.
  6. Click the link corresponding to the type of password you want to change or reset.
  7. Under If you don't know your current Oracle password, click the reset button below., click Reset Password.
  8. In the PID text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
  9. In the PID password text box, type your VT Username (PID) passphrase.
  10. From the Duo Device: drop-down list, select the method that you want to use to complete second factor authentication.
  11. In the Oracle ID: text box, type your VT Username (PID).
  12. In the New Oracle Password: text box, type a new password.
    (For requirements and tips on creating a passphrase, see Virginia Tech Password Rules, Requirements and Tips.)
  13. In the Verify New Password: text box, re-type the same password.
  14. Click Reset Password.

Top of page

Change Oracle Banner or Warehouse ID Password

  1. Go to https://onecampus.vt.edu/.
  2. If the page darkens with text overlaid, click anywhere on the page to dismiss the overlaid text.
  3. Near the top of the page, in the What would you like to do? search box, type: banner.
  4. On the keyboard, press Enter or Return.
  5. Click IMS Websystem.
  6. Click the link corresponding to the type of Oracle / Banner password you want to change.
  7. In the Oracle Id: text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
  8. In the Current Password: text box, type your current Banner password.
    (If you have forgotten your password, follow the instructions at Reset Oracle Banner or Warehouse ID Password instead.)
  9. In the New Password: text box, type a new Banner password.
    (Your new Oracle / Banner password cannot contain the /, @, $, or " characters.
    If you use 'Banner Job Submission' your Oracle password cannot contain the /, @, $, &, <, >, {, }, (, ), |, `, %, ; or " characters.)
  10. In the Verify New Password: text box, re-type the new password.
  11. Click Change Password.

When you change your password in the Banner instance, the change will synchronize with the vatech, vtfbanner, and warehouse instances as well. However, all other instances will not change.

Top of page

Reset Oracle Banner or Warehouse ID Password

  1. Contact 4Help by calling (540) 231-4357, and ask to have your Banner password reset. A customer support agent will assign you a temporary Banner password.
  2. Go to http://onecampus.vt.edu/.
  3. If the page darkens with text overlaid, click anywhere on the page to dismiss the overlaid text.
  4. Near the top of the page, in the What would you like to do? search box, type: banner.
  5. On the keyboard, press Enter or Return.
  6. Click IMS Websystem.
  7. Click the link corresponding to the type of Oracle / Banner password you want to change.
  8. In the Oracle Id: text box, type your VT Username (PID), which is the first part of your @vt.edu email address.
  9. In the Current Password: text box, type the temporary Banner password that 4Help gave you.
  10. In the New Password: text box, type a new Banner password.
    (Your new Oracle Banner password cannot contain the /, @, $, or " characters.
    If you use 'Banner Job Submission' your new Oracle Banner password cannot contain the /, @, $, &, <, >, {, }, (, ), |, `, %, ; or " characters.)
  11. In the Verify New Password: text box, re-type the new password.
  12. Click Change Password.

When you change your password in the Banner instance, the change will synchronize with the vatech, vtfbanner, and warehouse instances as well. However, all other instances will not change.

Top of page

Forgot Virginia Tech Avaya Voicemail Password

If you are affiliated with Virginia Tech and do not know your Virginia Tech voice mail password and need to reset it, contact 4Help at (540) 231-4357, and ask to have your voicemail password reset.

Top of page

Forgot Advanced Research Computing Password

Virginia Tech affiliates, use your VT Username (PID) and passphrase to access Advanced Research Computing (ARC) systems.

To get help accessing the system, use ARC's service catalog item.

Top of page

Change or Reset Unified Communications (UC) Password

Top of page

Search words: reset, resetting, lost, recover, recovery, find, forgot, username, ID, login, logon, credentials, user name, manage